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Contributor

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1 Message

Wed, Feb 20, 2019 6:30 PM

Amazon Echo is not connecting with my U-verse router

I have tried changing the channel and the name of my att u-verse router, from last 2 days i am trying to work with this echo but i will not connect with my router.

 

Need advice, and even i cannot download the alexa app using my iphone 

 

Thanks in advance !!

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ATTHelp

Community Support

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134.1K Messages

2 years ago

Hi There @jaysonmiller

We understand that you are unable to connect your Echo to your router.  We can help you with that. 

 

The first thing is that the Echo is able to detect the Wireless settings of the AT&T router. That means that the Echo needs to be able to detect the SSID(network name) of the router. 

 

Sometimes, distance can be a factor in device connection problems. So moving the Echo closer to the router may do the trick. 

 

As for not being able to download the app onto your phone, can you give us what error message you are getting? 

 

Please let us know.

 

Matthew, AT&T Community Specialist

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Contributor

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2 Messages

2 years ago

I have the same problem. Echo able to detect both regular and guest SSID, but can't connect .

Contributor

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2 Messages

2 years ago

Having same problem with other Wi-Fi switches (Wemo) and camera (Wyze). 

Contributor

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1 Message

2 years ago

I just got att installed today for internet and my echo and echo dot will not connect. I changed the 2.5 and 5 ghz ssid to different names and it doesnt work. I get to the point where it asks me to choose the amazon-xxxx in wifi i do and it says no internet connected. What do I need to do to fix this? I will go back to spectrum if this doesnt work. 

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