eguerra4's profile

New Member

 • 

4 Messages

Monday, January 23rd, 2023 9:02 PM

Closed

Affordable Connectivity Program Internet Equipment Fee

Maybe its just me, but can someone please clarify for me.  I'm not one to raise a stink about a few bucks, but I recently qualified and enrolled in the Affordable Connectivity Program.  After receiving two bills in this program, I noticed there is a $5 "Internet Equipment Fee" on these bills.  I didn't think there were any fees for Internet or equipment once enrolled in ACP, so I re-read AT&Ts Terms, Conditions & Restrictions for ACP.  Toward the end of the first paragraph of this document, it specifically states:

"Eligible households who qualify and enroll in the Affordable Connectivity Program and Access from AT&T can receive internet at no charge with AT&T Internet plans (768K-100M) and w/AT&T Fiber (100M only).  A Wi-Fi gateway/modem and installation included at no charge."

I've been an AT&T customer for years so I had Internet service prior to qualifying and enrolling in ACP.  There are no issues or questions related to installation.  My question is, if AT&T's own terms, conditions, and restrictions (internal page link to See offer details) specifically state in writing that a wi-fi gateway and modem are included at no charge, can someone explain what equipment AT&T charging me $5 a month for?

It seems to me that one of two things is happening.  Either AT&T has published incorrect or poorly worded terms and conditions, or they are charging customers $5 for equipment they claim they should not be being charging for.  Customer service (only offshore is accessible) has been absolutely no help and repetitive/argumentative. 

Thank you!

Any help/expertise is much appreciated!

ACE - Expert

 • 

35K Messages

1 year ago

Were you already paying a $5/month equipment fee before you got ACP applied to your account?

It could be that the credit includes $5/month to offset the equipment charge.  or not.  Nothing surprises me.

New Member

 • 

4 Messages

1 year ago

Yes, the $5 Internet Equipment Fee was being charged back then, before ACP applied as well.

ACE - Expert

 • 

35K Messages

1 year ago

Ah... I just read the details on the linked page:

Access from AT&Tis a low cost program for home internet service to eligible limited income households who participate in the Affordable Connectivity Program, Supplemental Nutrition Assistance Program (SNAP), and Supplemental Security Income (SSI) for California residents, National School Lunch, or with a household income below 200% of federal poverty guidelines.  Eligible households who qualify and enroll in the Affordable Connectivity Program and Access from AT&T can receive internet at no charge with AT&T Internet plans (768K-100M) and w/AT&T Fiber (100M only).  A Wi-Fi gateway/modem and installation included at no charge.  AT&T Internet: Subj. to Internet Terms of Service at att.com/internet-terms. 

The Affordable Connectivity Programis a federal government benefit program operated by the Federal Communications Commission that lowers the price of eligible service up to $30/mo., ...

I put the phrase you quoted earlier in italics to show where it appears.  The Affordable Connectivity Program and Access from AT&T are two distinct, i.e. different, programs.  Access from AT&T existed prior to ACP (and its predecessor EBB).  The Access program description includes the text where it mentions the Gateway is free.  Below that begins the description of the ACP program.  The ACP program makes no mention of a free gateway, just the reduction in the cost of the service.

So... that is why no free modem/Gateway.  You're not in the Access from AT&T program.  You're using the ACP benefit on a regular plan.

New Member

 • 

4 Messages

1 year ago

I really appreciate your time and input, but I'm confused. Based on what you added in italics, it states that you cannot get "Access from AT&T" without participating in  ACP..."Access from AT&Tis a low cost program for home internet service to eligible limited income households who participate in the Affordable Connectivity Program."  So, how does/can your logic apply?

New Member

 • 

4 Messages

1 year ago

Cont...not one ir the other.

ACE - Expert

 • 

35K Messages

1 year ago

I believe you are referring to this sentence:

Eligible households who qualify and enroll in the Affordable Connectivity Program and Access from AT&T can receive internet at no charge with AT&T Internet plans (768K-100M) and w/AT&T Fiber (100M only).

This statement is not exclusive.  It says that people who (A) have Access from AT&T and (B) also enroll in ACP with AT&T can get free Internet plans.  It does not at all say to get ACP on AT&T you must have Access, nor does it say that if you have Access you must get ACP.  It is likely if you qualify for Access then you also qualify for ACP, but you can have Access and not bother to apply for ACP, and still pay a reduced rate for service.  It is also possible not to qualify for Access, yet qualify for ACP, and thus get a discounted rate (vs "internet at no charge") on non-Access plans.  It is also possible to qualify for Access, yet not ever have applied for it.    In short, Access for AT&T and ACP are two different things that can work together, but do not have to.

You never said you had Access by AT&T before signing up for ACP, so I made the assumption that you have a regular rate plan, later discounted by ACP.  I am unsure if AT&T still offers sign up for Access by AT&T.  If you think you qualify (given the full criteria for Access), then you could try to apply for Access by AT&T.  If you succeed, then you should get an even lower rate than you're paying now, including no equipment fee.


Actually, new customers (starting about 12 months ago) normally just have the equipment fee rolled in to the basic service rate and don't pay a separate equipment fee, though the total bill didn't really change much.

New Member

 • 

130 Messages

1 year ago

To get the internet for free, you must enroll in 2 programs (stack them together) - The access program AND the ACP program, they're different but if you qualify as a low income you should be able to apply for them - (**EXCEPTION: the access is only available for non fiber speeds and for certain addresses)

contact number for access att center 8552205211

contact number for acp att center 866.986.0963

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.