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Contributor

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9 Messages

Fri, Apr 3, 2020 3:45 PM

Address for ATT equipment return\pickup

Due to COVID, we are required to stay home. I recently cancelled my Internet\UVerse service and need to return the equipment, but I'm not leaving the house. I can create a pickup from UPS, but I need the ATT address for the return. Would someone please provide me with the address?

Responses

Constructive

Employee

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10.5K Messages

2 months ago

you need to drop it off with a participating fedex or ups store, make sure you have your account number and get a tracking number ,they will pack and ship it at no charge to you below are links to find a participating center, if you are more than 10 miles from a participating center then call and inform them your more than ten miles from a participating location and they will send boxes and labels.

they have extended the return window to 60 days

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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9 Messages

Like i said, we can't leave the house. If I'm willing to pay for pickup, why won't they just send me a label??
Constructive

Employee

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10.5K Messages

@tblack2200 if your not more than 10 miles from the nearest participating facility they wont send you a return kit, they have extended the return window to 60 days and if things dont change then quite possibly this would be extended further. you can certainly call them and plead your case but if you have alredy spole to thenm and they wont do it im not sure theres a choice

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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9 Messages

THAT IS RIDICULOUS!!!
What if you were disabled, couldn't drive or had no assistance? Are the going to make you pay for a taxi, drag yourself out of your house just because they have some rule about a 10 mile radius??

Contributor

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9 Messages

It was this type of terrible customer service that prompted me to cancel my service.

Contributor

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9 Messages

So, no reply to my last comments??
Constructive

Employee

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10.5K Messages

@tblack2200 not sure who you think your talking to but were all customers here if you dont get an answer right away its because people have jobs and dont sit on here all day and night but no i have no reply to your last 2 comments because i dont make the rules i just give the facts

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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9 Messages

I'm based my comments on your footer comment:
"I am an ATT employee, and the postings on this site are my own..."

I thought as an ATT employee, you might have some insight into the inner workings of the business.
Constructive

Employee

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10.5K Messages

@tblack2200 If you had questions about pole loading or pole engineering then i would have insight, anything else is from previous experience in the forums or whats posted on the official website,but the process is the process so theres really no insight also my signature tag also says

While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.