AT&T Community Forums

Address for ATT equipment return\pickup

Due to COVID, we are required to stay home. I recently cancelled my Internet\UVerse service and need to return the equipment, but I'm not leaving the house. I can create a pickup from UPS, but I need the ATT address for the return. Would someone please provide me with the address?

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Constructive

Former Employee

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32.9K Messages

4 years ago

you need to drop it off with a participating fedex or ups store, make sure you have your account number and get a tracking number ,they will pack and ship it at no charge to you below are links to find a participating center, if you are more than 10 miles from a participating center then call and inform them your more than ten miles from a participating location and they will send boxes and labels.

they have extended the return window to 60 days

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tblack2200

Contributor

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9 Messages

Like i said, we can't leave the house. If I'm willing to pay for pickup, why won't they just send me a label??

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4 years ago

0

Constructive

Former Employee

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32.9K Messages

@tblack2200 if your not more than 10 miles from the nearest participating facility they wont send you a return kit, they have extended the return window to 60 days and if things dont change then quite possibly this would be extended further. you can certainly call them and plead your case but if you have alredy spole to thenm and they wont do it im not sure theres a choice

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4 years ago

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tblack2200

Contributor

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9 Messages

THAT IS RIDICULOUS!!!
What if you were disabled, couldn't drive or had no assistance? Are the going to make you pay for a taxi, drag yourself out of your house just because they have some rule about a 10 mile radius??

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4 years ago

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tblack2200

Contributor

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9 Messages

It was this type of terrible customer service that prompted me to cancel my service.

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4 years ago

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tblack2200

Contributor

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9 Messages

So, no reply to my last comments??

Like

4 years ago

0

tblack2200

Address for ATT equipment return\pickup

Constructive

tblack2200

Constructive

tblack2200

tblack2200

tblack2200

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