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Gander430's profile

New Member

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2 Messages

Friday, December 2nd, 2022 3:50 PM

Access to Fixed wireless internet modem

5268AC modem loses service and has to be rebooted to restore service. I would reboot the modem remotely in the modem GUI from the LAN but the modem shuts down all HTTP communication when service is red. Why is this? I can get a response pinging the modem but no HTTP. Is it possible to telnet in to reboot so I don't have to go to the modem to reboot?

Accepted Solution

Official Solution

ATTHelp

Community Support

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207.5K Messages

2 months ago

We're here to provide the proper information regarding your gateway, @Gander430!

 

That is a feature that is not allowed with the Pace 5268AC. We do apologize for this inconvenience. If you'd like, you can connect a third party router using IP Passthrough that allows for remote access.

 

Don't hesitate to reach back out if you have any further questions. Thank you for visiting the AT&T Community Forums!

 

CalebP, AT&T Community Specialist 

thechef1

Tutor

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70 Messages

2 months ago

> I would reboot the modem remotely in the modem GUI from the LAN but the modem shuts down all HTTP communication when service is red. Why is this?

Because the RG is too busy or too screwed up to handle the HTTP requests.

Traveler

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4 Messages

2 months ago

My 5268AC modem is flashing red on broadband. Multiple resets with AT&T Chat saying problem should be resolved, but modem will not get past flashing red broadband. No Wi-Fi. No U-verse TV. Sending this using phone as hot-spot. Beyond frustrated. I know this equipment is super old. 

The TV did show a diagnostic report after initial attempt. This was the final line: Login attempt result: Fail: Failed to get discovery bootstrap address.

Any help would be greatly appreciated!

thechef1

Tutor

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70 Messages

2 months ago

If you are a fixed wireless customer, I suspect you may have a problem with the outside antenna or associated wiring.

If you are not a fixed wireless customer, you should create another thread for your issue rather than piggybacking on this one.

Have you checked the fixed wireless wiring out?

https://www.att.com/support/article/fixed-wireless-internet/KM1172774/

https://www.att.com/support/article/fixed-wireless-internet/KM1172778/

https://www.att.com/idpassets/images/support/pdf/ATT170690940-5-Fixed-Wireless-Guide-English-Online.pdf

There could be many problems:

- outdoor antenna broken

- cable between antenna power supply and antenna is broken

- same cable not plugged in well at either end

- cables at antenna power supply are in the wrong places (the one to the antenna MUST not go the RG by accident)

- cable between the antenna power supply and the RG is broken

- same cable not plugged in well at either end

- antenna power supply needs restarting

- antenna power supply is bad

(edited)

Traveler

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4 Messages

2 months ago

Thank you. The issue has been resolved. Gateway was frozen. I spoke to a live agent that was able to ultimately make that determination. All other troubleshooting had been done.

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