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ksou1's profile

New Member

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3 Messages

Wed, Oct 5, 2022 5:38 AM

5268AC Router - Not Getting Correct Speed

After unplugging the router and plugging it back, I am getting 20mbps instead of 50mbps that I should receive. When I checked the Advanced Device Configuration site, I saw under "Gateway Status" that there is "Battery is not present". Is this something that could affect the slow download speed that I am receiving?

my thoughts

Employee

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19.7K Messages

2 months ago

Affect speed, no…

the 5268 has an internal battery compartment on the bottom.

The battery is intended to provide Uverse VOIP renamed ATT Phone for up to (4) hours during a power interruption. Your responsibility to purchase, install and maintain the battery if need working home phone for a short period of time.

The battery does not provide power for any internet usage of hardwired Ethernet or wireless.

Concerning speeds, I suspect your now connected to the 2.4Ghz b/g/n wireless network instead of the 5Ghz n/ac wireless network.

New Member

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3 Messages

2 months ago

So what do I have to do to achieve the correct speed? 

(edited)

ATTHelp

Community Support

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204.2K Messages

2 months ago

We'd be happy to help you improve your internet speeds, @ksou1.

 

You can get started by following these few steps on optimizing your internet speeds:

  • Reboot devices regularly to clear system errors.
  • Exit streaming apps after watching videos or listening to music.
  • Set auto-updates on apps, gaming consoles, and PCs to run when your network isn’t busy.
  • Update anti-virus programs, drivers, firmware, and computer and device software.
  • Replace older Wi-Fi devices with newer, faster technology.
  • Check your device speed

Please reach back out, and let us know if this helps.

 

Latoya, AT&T Community Specialist

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