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ksou1's profile

New Member

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3 Messages

Thu, Oct 6, 2022 8:07 AM

40Mhz & 80Mhz for 5G Wifi Radio Channels unavailable

I believe that I was in channel 151 before for 5G, but after I restarted my router (unplugging & replugging), the channel is gone and I only have these channels: 36, 40, 44, 48, 52, 56, 60, 64, 100,104, 108, 112, 132, 136, 140, 144, 149, 153, 157, 161. I'd like to be in a 80Mhz channel.

ATTHelp

Community Support

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204.2K Messages

2 months ago

Thank you for coming back to us, @ksou1. We do appreciate it. 

 

Thank you for trying the troubleshooting steps that we have requested. Since the steps did not work for you, we need to take a deeper look at your speeds.

 

In order to do that, we would like to move this interaction to the Direct Message space. 

 

You will notice a chat icon, next to a bell icon, in the upper right corner of this thread, next to your forums profile. Our next message will appear there. 

 

In the meantime, please gather your account information together. 

 

Matthew, AT&T Community Specialist

ATTHelp

Community Support

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204.2K Messages

2 months ago

Hi there! Welcome to the AT&T Direct Message space. Our next step is to have you log into your account, so we can run the tests needed to help you. 

Please use the link after this message to do just that. 

 

Matthew, AT&T Community Specialist

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