3600HGV will not forward ports for Steam or Battlefield 2!

SOLVED

FAULT FOUND

Bad gateway! Second level support could not remotely control the gateway AND using the 3600HGV's IP Utilties certain sites could never complete their trace routes.

ACTION

Replaced with 3800HGV-B.

Manufacturer     2Wire, Inc.
Model     3800HGV-B
Hardware Version     2700-100531-006
Software Version     6.3.7.42-plus.tm

Thanks for everyone's helpful suggestions! We got there... and surprisingly Steam works, no firewalls pins or any special configuration. This was painful after 2.5 months of wondering.

Regards,

chromaburst

gregzoll_1 - Not trying to run BF2 server. Yes, would like to play on-line but more importantly connect the the EA network to validate account/game stats for BF2. My main focus has been with getting Steam to run.

-chromaburst

More information from the 3600HGV System Log (INF msgs) at boot-time of the gateway:

INF     P0000-00-00T00:01:03     

lmd: rnat0: Added a pinhole[1]: nat_addr=, dest_addr=192.168.0.26, proto=17, alg=0, port=1500-4999

INF     P0000-00-00T00:01:03     

lmd: rnat0: Added a pinhole[2]: nat_addr=, dest_addr=192.168.0.26, proto=17, alg=0, port=16567

INF     P0000-00-00T00:01:03     

lmd: rnat0: Added a pinhole[3]: nat_addr=, dest_addr=192.168.0.26, proto=17, alg=0, port=27900

INF     P0000-00-00T00:01:03     

lmd: rnat0: Added a pinhole[4]: nat_addr=, dest_addr=192.168.0.26, proto=17, alg=0, port=29900

INF     P0000-00-00T00:01:03     

lmd: rnat0: Added a pinhole[5]: nat_addr=, dest_addr=192.168.0.26, proto=17, alg=0, port=27000-27030

INF     P0000-00-00T00:01:03     

lmd: rnat0: Added a pinhole[6]: nat_addr=, dest_addr=192.168.0.26, proto=6, alg=0, port=4711

INF     P0000-00-00T00:01:03     

lmd: rnat0: Added a pinhole[7]: nat_addr=, dest_addr=192.168.0.26, proto=6, alg=0, port=27901

INF     P0000-00-00T00:01:03     

lmd: rnat0: Added a pinhole[8]: nat_addr=, dest_addr=192.168.0.26, proto=6, alg=0, port=28910

INF     P0000-00-00T00:01:03     

lmd: rnat0: Added a pinhole[9]: nat_addr=, dest_addr=192.168.0.26, proto=6, alg=0, port=29900

INF     P0000-00-00T00:01:03     

lmd: rnat0: Added a pinhole[10]: nat_addr=, dest_addr=192.168.0.26, proto=6, alg=0, port=299

INF     P0000-00-00T00:01:03     

lmd: rnat0: Added a pinhole[11]: nat_addr=, dest_addr=192.168.0.26, proto=6, alg=0, port=27014-27050

The firewall pins are being created (or so the device thinks!) but it does not allow Steam to connect. Steam is trying ports 27017 and 27019 (shown below) but to no avail...

[2011-12-13 17:58:26] Log session started

[2011-12-13 17:58:26] [0,0] SetSteamID( [U:1:0] )
[2011-12-13 18:01:10] [0,0] SetSteamID( [U:1:0] )
[2011-12-13 18:01:10] [0,0] SetSteamID( [U:1:0] )
[2011-12-13 18:01:10] [1,2] Connect() starting connection (eNetQOSLevelLow, 81.171.115.6:27019, UDP)

[2011-12-13 18:01:15] [1,2] ConnectFailed('Connection Failed') (81.171.115.6:27019, UDP)
[2011-12-13 18:01:15] [0,0] StartAutoReconnect() will start in 10 seconds
[2011-12-13 18:01:25] [1,6] Connect() starting connection (eNetQOSLevelLow, 208.111.133.85:27017, UDP)

[2011-12-13 18:01:30] [1,6] ConnectFailed('Connection Failed') (208.111.133.85:27017, UDP)
[2011-12-13 18:01:30] [0,0] StartAutoReconnect() will start in 18 seconds
[2011-12-13 18:01:48] [1,8] Connect() starting connection (eNetQOSLevelLow, 68.142.83.182:27018, UDP)

[2011-12-13 18:01:53] [1,8] ConnectFailed('Connection Failed') (68.142.83.182:27018, UDP)
[2011-12-13 18:01:53] [0,0] StartAutoReconnect() will start in 43 seconds
[2011-12-13 18:02:37] [1,10] Connect() starting connection (eNetQOSLevelLow, 72.165.61.188:27018, UDP)

[2011-12-13 18:02:42] [1,10] ConnectFailed('Connection Failed') (72.165.61.188:27018, UDP)
[2011-12-13 18:02:42] [0,0] StartAutoReconnect() will start in 34 seconds
[2011-12-13 18:03:16] [1,11] Connect() starting connection (eNetQOSLevelLow, 81.171.115.8:27017, TCP)

[2011-12-13 18:03:51] [1,11] ConnectFailed('Invalid State') (81.171.115.8:27017, TCP)
[2011-12-13 18:03:51] [0,0] StartAutoReconnect() will start in 39 seconds
[2011-12-13 18:04:31] [1,13] Connect() starting connection (eNetQOSLevelLow, 72.165.61.175:27017, TCP)

[2011-12-13 18:04:52] [1,13] ConnectFailed('Invalid State') (72.165.61.175:27017, TCP)
[2011-12-13 18:04:52] [0,0] StartAutoReconnect() will start in 444 seconds
[2011-12-13 18:10:10] [0,0] SetSteamID( [U:1:0] )
[2011-12-13 18:10:10] [0,0] SetSteamID( [U:1:0] )
[2011-12-13 18:10:10] [1,16] Connect() starting connection (eNetQOSLevelLow, 68.142.83.180:27019, UDP)

[2011-12-13 18:10:15] [1,16] ConnectFailed('Connection Failed') (68.142.83.180:27019, UDP)
[2011-12-13 18:10:15] [0,0] StartAutoReconnect() will start in 232 seconds
[2011-12-13 18:10:26] [0,0] ResetVoiceRecording() (was recording: 0) (last get voice time: 720 seconds ago)
[2011-12-13 18:10:26] [0,0] Log session ended


[2011-12-13 20:25:20] Log session started

[2011-12-13 20:25:20] [0,0] SetSteamID( [U:1:0] )
[2011-12-13 20:25:41] [0,0] ResetVoiceRecording() (was recording: 0) (last get voice time: 21 seconds ago)
[2011-12-13 20:25:41] [0,0] Log session ended


[2011-12-13 21:04:23] Log session started

[2011-12-13 21:04:23] [0,0] SetSteamID( [U:1:0] )
[2011-12-13 21:04:31] [0,0] SetSteamID( [U:1:0] )
[2011-12-13 21:04:31] [0,0] SetSteamID( [U:1:0] )
[2011-12-13 21:04:31] [1,2] Connect() starting connection (eNetQOSLevelLow, 72.165.61.174:27018, UDP)

[2011-12-13 21:04:36] [1,2] ConnectFailed('Connection Failed') (72.165.61.174:27018, UDP)
[2011-12-13 21:04:36] [0,0] StartAutoReconnect() will start in 11 seconds
[2011-12-13 21:04:39] [0,0] SetSteamID( [U:1:0] )
[2011-12-13 21:04:39] [0,0] SetSteamID( [U:1:0] )
[2011-12-13 21:04:39] [1,6] Connect() starting connection (eNetQOSLevelLow, 68.142.83.180:27017, UDP)

[2011-12-13 21:04:44] [1,6] ConnectFailed('Connection Failed') (68.142.83.180:27017, UDP)
[2011-12-13 21:04:44] [0,0] StartAutoReconnect() will start in 15 seconds
[2011-12-13 21:04:59] [1,8] Connect() starting connection (eNetQOSLevelLow, 68.142.83.183:27017, UDP)

[2011-12-13 21:05:03] [1,8] ResetVoiceRecording() (was recording: 0) (last get voice time: 40 seconds ago)
[2011-12-13 21:05:03] [1,0] Log session ended


[2011-12-14 08:15:14] Log session started

[2011-12-14 08:15:14] [0,0] SetSteamID( [U:1:0] )
[2011-12-14 08:16:41] [0,0] ResetVoiceRecording() (was recording: 0) (last get voice time: 87 seconds ago)
[2011-12-14 08:16:41] [0,0] Log session ended

This is the connection_log.txt file from C:\Program Files\Steam\logs under Windows XP SP3.

We've got Steam running on a PC behind the 3800 RG (which is much the same as the 3600) and have no special FW exceptions.  On the other hand, we've not been using it for Multiplayer, which could be a whole different ball of wax.

gregzoll_1 - I've tried this on three different Steam configurations; WinXP(32), Vista64 and OSX. All were previously working fine. On Windows, I removed previous firewall settings to force Windows to display dialogs to allow ports through.

-chromaburst

FYI - in a former life, I was an embedded software developer working on bridges and routers.

It worked at a different physical location, with a differnet modem (3800HGV)

I've tried a factory reset - no difference.

Tried dropping the firewall - no difference.

Laptop/desktop directly to RG - no difference.

Bad RG Ethernet ports - no difference.

I'm not too concerned about BF2 - I'm only using this as another test to determine the port forward is not functioning. I already have a e-paper support ticket trail with Valve - the router/gateway/DSL modem looks like the problem - otherwise why would Nmap mention that no ports are open?

I'm using the standard Windows Firewall on Vista64 and WinXP32. On OSX, the standard Application firewall - haven't touched it.

Thanks for your assistance so far... it's appreciated!

-chromaburst