2Wire Gateway and connected devices not showing up on Smart Home Manager
We have a 2Wire vDSL Gateway and when I try to access it on the Smart Home Manager app, I get the following:
Network Hardware: 0 Online (!)
Connected Devices: 7 (as of right now)
When I tap on Network Hardware I get the following error:
Hmm, that didn't work. Let's give it another go. If I tap try again refreshing the list gets stuck in an infinite loop. I have to close and reopen the app to continue.
When I tap connected devices, I get the following error:
Looks like we're having trouble. Let's give it another go. If I tap try again, I get the same issue as I do with the Network Hardware section.
App is the latest version. If I go to 192.168.1.254 on my laptop, everything works fine. I can also use the app to restart the gateway, which I have to do on at least a daily basis no problem.
What could be the problem here? Is it fixable with new equipment? Can I access that IP address when I'm away from home?
Any help would be greatly appreciated. Thank you.