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raptormoonx's profile

Tutor

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30 Messages

Saturday, February 4th, 2023 10:08 PM

2Wire Gateway and connected devices not showing up on Smart Home Manager

Hello!

We have a 2Wire vDSL Gateway and when I try to access it on the Smart Home Manager app, I get the following:

Internet: Online
Network Hardware: 0 Online (!)
Connected Devices: 7 (as of right now)

When I tap on Network Hardware I get the following error:
Hmm, that didn't work. Let's give it another go. If I tap try again refreshing the list gets stuck in an infinite loop. I have to close and reopen the app to continue.

When I tap connected devices, I get the following error:
Looks like we're having trouble. Let's give it another go. If I tap try again, I get the same issue as I do with the Network Hardware section.

App is the latest version. If I go to 192.168.1.254 on my laptop, everything works fine. I can also use the app to restart the gateway, which I have to do on at least a daily basis no problem.

What could be the problem here? Is it fixable with new equipment? Can I access that IP address when I'm away from home?

Any help would be greatly appreciated. Thank you.



Community Support

 • 

232.9K Messages

1 year ago

Hello @raptormoonx. We're happy to help troubleshoot your Smart Home Manager Application.

 

Thank you for letting us know that you have already tried to reboot your gateway and that the application is up-to-date.

 

Here are some additional steps to take to reconnect you to the Smart Home Manager Application:

  • Uninstall and Reinstall the app.
  • Remove 3rd party devices, such as routers and switches. Afterward, reboot your gateway and restart the app to see if that helps. 3rd party devices can cause conflicts with the app. If you still need to use a 3rd party device,use smart home manager to optimize your network before adding the 3rd party device back.
  • Reset your password, as this may re-sync your account for the app.

You are also able to remotely access your gateway using the IP address you mentioned. You will be prompted to enter your user ID and password.

 

Please let us know if this helps!

 

Tanatswa, AT&T Community Specialist

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