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2WIRE 3800HGV-B and HP Laserjet network printer - extremely slow printing
I just switched from Timewarner Cable to AT&T's U-verse. I have an HP Color LaserJet CP1518ni connected to the 2WIRE 3800HGV-B modem/router that AT&T gave me. I am using it as a wireless router, but the HP is connected to it directly via Ethernet. Nothing else is connected the the 2WIRE modem/router - just the HP printer.
I had the same setup with Timewarner (their wireless modem/router) and my HP printer hard wired to it. It was working fine. I never had any problems with printing speeds.
Now - it takes 10 minutes and longer to print a simple PDF document. Even text documents take minutes to print. - I did not change anything with the printer, I just plugged it into the new AT&T modem/router.
Wireless internet speeds are as fast as they should be for the service I am paying for (in the 20MB/s range). It's just the wireless printing that is a big problem now.
I was trying to get help from AT&T's (Indian) tech support, but they said that they'd not deal with printer problems and I'd have to talk to HP - which is of course nonsense since one day it works fine - the next day with the new AT&T router the printing speed slows down to a crawl.
Does anyone know if there is anything in the setup of the 2WIRE that would have such a negative effect on printing speeds? Is there anything I can tweak, any area I should take a close look at?
I'd really be happy for any kind of advice. Thank you so much in advance.
Markus
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THX1965
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17 Messages
8 years ago
Now I know what the real problem was:
Our HP Color Laserjet network printer has built-in "Bonjour" technology, meaning that our Macs can automatically see it on the network without anyone having to type in any IP addresses. This comes standard on every Apple device and is very convenient.
Turns out the 2Wire 3800HGV-B had a problem with it. When I disabled "Bonjour" on the HP printer and pointed my computer to the printer via the IP address (that I assigned the printer through the 2Wire router), printing speed is now back to normal. "Bonjour" being "on" is the default config on the printer by the way.
The Timewarner modem/router that I was using up to 3 weeks ago had no problem with my Bonjour-enabled printer. I am starting to believe that the 3800HGV-B is pretty outdated compared to what other companies are offering. And I was under the assumption that AT&T's U-verse is more advanced than Timewarner's setup. Hmmm....
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aviewer
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10.1K Messages
8 years ago
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THX1965
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17 Messages
8 years ago
Thanks for the tip. I'll try connecting it with a USB cable instead when I get home (defies somewhat the purpose of having a real network printer, but I'll try.)
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oufanindallas
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6.9K Messages
8 years ago
Have you tried uninstalling it from your computers and adding it back again. It could be because it still had old ip information on your computers.
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THX1965
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17 Messages
8 years ago
My computer (Macbook Pro running OS X 10.8) sees the printer as a network-connected Bonjour printer. I did reinstall the printer driver on my Mac several times, just to rule out that possibility.
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Anonymous
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25.7K Messages
8 years ago
That could be your problem right there. 10.0.1.3 is not in the IP scope range of the RG. It will need to be 192.168.1.X.
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THX1965
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17 Messages
8 years ago
Ah - that's a great point. I am assuming I can change the IP address of an HP network printer, correct? 10.0.1.3 is the default one, which I did not touch.
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Anonymous
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25.7K Messages
8 years ago
Yes google the model number or reference your owners manual and see how to change it. I would set it to DHCP and just let it obtain an IP address automatically.
You might also try unplugging the ethernet cable and power down the printer then power it back up and then plug the ethernet cable back in and see if it finds a new IP address.
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THX1965
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17 Messages
8 years ago
I will try and set it to DHCP. Thanks.
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THX1965
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17 Messages
8 years ago
I just checked my HP network printer - it was already configured correctly:
So the slow printing can't be because of an out-of-range IP address. Hmmmm......
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THX1965
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17 Messages
8 years ago
PROBLEM SOLVED!
I figured out the problem. The default firewall settings on the 2WIRE were the problem.
Through the web browser interface of the 3800HGV-B I selected "SETTINGS" - "FIREWALL" - "APPLICATIONS, PINHOLES and DMZ" and under "1) Select a computer" I chose my connected network printer. And for that chosen printer/computer I enabled DMZplus mode - allowing all traffic to go through.
Wow! What a difference! Even complex PDF documents now print within a few seconds, what used to take 10 minutes and longer.
Am I endagering my printer now by leaving it fully exposed? Should I have narrowed the hole in the firewall for that device to "web server"? If somebody knows anything about firewall configuration, I'd be very interested in hearing how to fine tune it.
Thanks.
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SomeJoe7777
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9.4K Messages
8 years ago
Turning on DMZPlus did not fix your printing issue. Something else is going on.
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THX1965
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17 Messages
8 years ago
That is really odd. - Well, switching it to DMZplus did one thing: the 2Wire assigned the printer (which is in DCHP mode) a competely new and different IPv4 address: 99.117.43.3 - it was a 196. number before.
That is really the only thing that has changed. Hmmm.
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gypsy41
Contributor
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2 Messages
7 years ago
HP 4620 Desk Jet all in one? Thanks...Gypsy41
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DavidCS
Community Support
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1.7K Messages
7 years ago
Hi gypsy41,
You can actual do it in either device, but you do not have to do it at all as it will dynamically assign one. If it does not, then you want to do it on your HP 4620 Desk Jet.
All you should need to do is point your computer at the IP for the HP 4620 Desk Jet, and you can find that by checking the device list in the U-verse router or on the HP 4620 Desk Jet.
To check it on the U-verse router:
Hope this helps.
-David T
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