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Tuesday, November 10th, 2020 3:18 PM
I need 2.4GHz wifi for my Echelon Reflect, how do I enable 2.4GHz wifi while keeping my 5GHz wifi running.
Router model# Arris BGW210-700
1 year ago
ACE - Professor
2 years ago
Recent gateways (599, 5268, BGW210, BGW310) are dual-band units, meaning they supply both 2.4 & 5ghz wifi on the same SSID in a band steering configuration. Some devices have problems isolating the 2.4ghz signal in this arrangement. If you have this situation, you’ll need to rename one of them to something unique. Access the gateway using 192.168.1.254 from a connected device. Find the Wifi section under Home Network. You’ll need the Device Access Code (DAC) from the side of gateway. Enter ADVANCED OPTIONS to change the wifi network names; adding '-5G' to the 5ghz radio will work. You can also change channel number and other options from here. You'll then see two separate wifi networks to choose from. Be sure to save the settings, new settings take effect in less than 2 minutes.
We are here to help, @Sooklan.
Thank you to @davemize for the useful information.
As he stated, our gateways supply both 2.4 and 5ghz Wi-Fi on the same SSID in some configuration. Some devices have problems isolating the two different channels. You can either fix it by doing it through the gateway like he said, or by accessing our Smart Home Manager Tool to manage your network.
Let us know if this helps.
Marc, AT&T Community Specialist
Thank you for the explanation above. I am able to access the advanced options section, but I am not understanding how to create a 2.4GHz and also keep 5GHz running. Ideally, I would like to leave my wifi login as it is for 5GHz, but add a second login name for 2.4GHz. is this possible?
The accepted solution above details how to separate the 2.4 & 5ghz bands by assigning each a different SSID. A simpler way to get a unique 2.4Ghz band is to enable the gateway's Guest WiFi, which is only available as 2.4Ghz. You can then select that SSID for any device requiring 2.4Ghz WiFi.
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