Available Now: Buy the new iPhone 14, iPhone 14 Pro and iPhone 14 Pro Max from AT&T!
Snafoo's profile

Tutor

 • 

5 Messages

Tue, Nov 17, 2015 3:40 PM

2 XBOX One's on Pace 5268AC

Until 2 weeks ago I had 2 Xbox Ones connected to WRT54GS running Tomato 1.28 via Bridge mode from an NVG589 AT&T gateway. Everything was working fine until it wasn't. I called support and they said my router was broke and they would send me replacement asap. So 3 days no gaming. The replacement router was a Pace 5268AC. I put it in place of the NVG589 and set it to DMZ to the WRT54GS without issues. This worked for one week. On 11/13/15 my son told me he couldn't connect to his friends xbox live games and that his NAT was STRICT. I checked my xbox and it was STRICT as well.

 

So far I have reset both routers to factory default and put my previously working configuration back on both routers but now it doesn't work.

 

I tried setting up 1 xbox straight to the gateway alone = Strict NAT

I put 1 xbox in DMZPlus alone = Strict NAT

I tried a newer ASUS RT-N12 router as DMZPlus with 1 xbox = Strict NAT

I tried port forwarding 1 xbox alone on ASUS RT-N12 as DMZPlus = Moderate NAT

53 UDP & TCP

80 TCP

88 UDP

500 UDP

3074 UDP & TCP

3075 UDP & TCP - for COD Black Ops III

3544 UDP

4500 UDP

 

I tried port triggering 1 xbox on ASUS RT-N12 as DMZPlus = Strict NAT

I tried 1 xbox on ASUS RT-N12 as DMZPlus with UPnP enabled = Strict NAT

 

I've just about run out of things to try. I search the web and found all the posted solutions but most are for NVG routers. The most similar models I have found to what I have is the 2Wire and the solutions I found do not work for me.

 

Am I missing something. Setting up the NVG589 was easy to do with the WRT54GS as internal router.

 

Any suggestions you can give is greatly appreciated.

I have not called support yet but plan to this afternoon but confidence is low.

 

 

Community Support

 • 

6.7K Messages

7年前

Hi @Snafoo,

 

We apologize about the issues you are having, but we will be glad to help. Check the WAN IP address assigned to your device after setting it in DMZ mode. It should be passing through a public IP and not a private IP. If it is a private IP, make sure that the device is not setup with a static configuration and try rebooting the U-verse Gateway and the device. It should not have  a strict NAT because it will not be going through a NAT. If you are running into the same issue after adding your WRT router, try setting the WRT in uPnP mode.

 

Hope this helps.

 

-ATTU-verseCare

Tutor

 • 

5 Messages

7年前

Thanks for the reply.

 

After I assign the DMZPlus to my WRT I reboot the WRT and it has the external IP address. I have my Xbox One and a PC plugged into the WRT, PC for router management. The NAT is OPEN at that point. After no more then 10 minutes the 5268AC looses the DMZ setting and the WRT gets a normal IP address and NAT gos to Strict on Xbox One. I tried going through the setup again but after all IP assignments are final I reboot the gateway and the WRT and the WRT still has the external IP. After < 10 minutes the DMZ assignment is lost and WRT has a normal IP address.

 

Why would the DMZ assignment stop?

 

 

Community Support

 • 

6.7K Messages

7年前

Hi,

 

The only reason for it to lose the settings is if something else is getting the DMZ assignment. You can only have one DMZ assignment in the U-verse gateway. If you assign it to something else, the DMZ assignment is lost on the previous device and assigned to the new one. If that is not the case, the gateway may be defective. We can help replace it. Please send us a detailed message by clicking here. Be sure to include your name, account number, phone number, and the best time to reach you.

Keep an eye on the envelope.png at the top right corner of your screen for a response.

In the meantime, let us know if you have any other questions or concerns!

 

-ATTU-verseCare

Contributor

 • 

1 Message

7年前

What is the resolution?  Did you find one?  I am in a similar situation, with both my xboxes having strict NAT.  Why can't att just give us a modem and let us use a router with upnp or give out a router with upnp.  Its been the standard for years now.

Tutor

 • 

5 Messages

7年前

An update to this PROBLEM ...

 

After trying several different routers in DMZPlus mode I am giving up on this configuration and moving to Static IP addresses. I purchased a block of static IP addresses from ATT for an aditional $15 to solve my Xbox Live NAT issue. 

 

The tech came out at lunch today and set it up but he said he had not done this in 6 months so he had to make a call. He then returned with "overseas" support on speaker phone to walk him through the setup. It sounded to me that the phone person thought I had the NVG589 router from the directions she was giving him. I didn't have 

 

All he configured was the internal IPs for the 5268AC ATT router. He said all I have to do is assign my internat devices the external static IP and connect to router and it should be good.

 

Can anyone give me the steps to configure the static IP addresses on the 5268AC router and setup my own router with an externat IP?

I have the ip block range, subnet and router ip for my setup.

 

Any help with this is greatly apreciated.

 

 

Community Support

 • 

6.7K Messages

7年前

Hi @Snafoo,

 

Here is a post that goes over it.

 

Hope this helps.

 

-ATTU-verseCare

Tutor

 • 

5 Messages

7年前

That is great info and I'll try it as soon as I get home.

 

Do you have a link to setting up a router behind my 5268AC ATT router with static IP? 

Community Support

 • 

6.7K Messages

7年前

After you setup our gateway, you should be able to just setup your gateway and assign it the appropriate IPs based off your static IP block. You should not have to add any additional configuration after that.

 

One suggestion would be to try to get your router working without static IPs, then add the static IPs afterwards to make sure you have everything setup correctly.

 

-ATTU-verseCare

Contributor

 • 

2 Messages

6年前

I'm astonished that this is considered an adequate fix.  I have a very similar problem.  If this is the solution passed to me in my other post or here, I'm leaving ATT and switching to another provider for internet, tv, phone and mobile.  Buy more IPs?  Riiiiiiight.

JefferMC

ACE - Expert

 • 

29.9K Messages

6年前

The AT&T Gateways do not provide UPnP functionality.  Your only choices therefore are to purchase your own router that does have UPnP, purchase a static block, or go to some other vendor whose gateway does have UPnP support built-in (or requires you to provide your own router behind their modem).  

Contributor

 • 

2 Messages

6年前

Calling local cable company.

JefferMC

ACE - Expert

 • 

29.9K Messages

6年前

Make sure that your local cable company provides a gateway with UPnP capability.  If not, you'll be back in the same position.

 

Tutor

 • 

4 Messages

6年前

I'm having a problem with 2 Xbox ones on my pace 5268ac.

i was able to assign a static ip to my main Xbox, but when I try to port forward on my secondary Xbox it says the ports are being used already. So how do I change my second xboxs nat to open?

Community Support

 • 

6.7K Messages

6年前

HI @Robotofsociety,

 

Port forwarding only allows for ports to go to one device. It is not possible to forward the same port to multiple devices. To resolve the issue, you can get a 3rd party router with uPnP support and attach it to ours.

 

-ATTU-verseCare

Tutor

 • 

4 Messages

6年前

"Port forwarding only allows for ports to go to one device. It is not possible to forward the same port to multiple devices. To resolve the issue, you can get a 3rd party router with uPnP support and attach it to ours." -ATTU-verseCare I have the 5268AC gateway and been trying to get Open NAT types on 2 different Xbox's in my house that get utilized at the same times when me and my daughter play different times of day. My understanding is that you can not accomplish this simply by Port Forwarding, Triggering, or DMZ.. I've heard you can accomplish this with a Static IP block but I still don't understand how that will help. How does having a static IP block make it possible to run 2 xbox consoles on the same network, thru the same gateway and router make that possible to have Open NAT on the consoles (At the SAME time)? Also, I read that uPnP can also running a router BEHIND your ATT gateway.. how? Like I said earlier, I have the 5268AC (Pace I believe) gateway.. I just purchased a Asus RT-AC1200 Dual Band Router with uPnP capabilities. Have only been able to achieve "Strict" NAT on both Xbox consoles. Which firewall do I disable? The ATT gateway or the ASUS router behind it? And when that's done, then what?
Need help?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.