10 days my att internet been down

Dear AT&T,    Today it has been 10 days and still no internet service from AT&T(30104) All I want to do is watch my roku TV.  Today I figured out if I pay for mobile hot-spot data on my AT&T  pre-paid phone I can watch tv, but the only problem I have is I've already paid for internet service that AT&T can't deliver. I'm paying you twice for 1 service. Can you please do what's right?