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Contributor

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1 Message

Tue, Jun 18, 2019 7:26 PM

Yahoo block bellsouth.net email

I can not log onto my bellsouth.net email via yahoo on my lap top but it works fine on my iphone.  It started about a week ago. When I type in my bellsouth.net email address at the yahoo prompt it changes to att log in and then various error messages from att.

 

What do I do to get back to normal?

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Brand User
ATTHelp

Administrator

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108.6K Messages

8 months ago

Hello @kyold19,

 

Thanks for reaching out to the Community, the Forums team can help provide a possible fix for your email.

 

Try accessing your email through the AT&T E-mail Login Page. If you're still not able to sign in, follow the Email Troubleshooting Steps here.

 

Let us know if the article helped with a fix.

 

Denise, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Teacher

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16 Messages

5 months ago

Denise I to have the same problem.

When try to reset. I am asked  security question from 16 years ago that I don't know the answer to.

Step 1. I log in to yahoo mail like I have done for years

Step 2. I am transferred to an AT&T email login

Step 3. I enter my user id and password

Step 4. I get this message "For your security, your AT&T Access ID has a temporary protection lock." 

            "To unlock it,reset your password (FL001)"

Step 5. I click the rest your password hyperlink

Step 6. Then I see a dialog box that says"You are being redirected to ATT.com  where you can recover your password.

Step 7. I am transferred to https://www.att.com/.   On this site I see  nothing about resetting a password. Only retail items like wireless, internet ,  and TV  services etc....

This time I did not get to a place that asked for security questions.. This is a dead end.  Does anyone have any answers!!!!!!!!!!!!!!!!!!! THANKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Contributor

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1 Message

4 months ago

my emails are getting stuck in draft folder error says connection to outgoing server smtp.mail.att.net failed I have a bellsouth.net email address