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Contributor

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1 Message

Mon, Dec 26, 2016 10:19 PM

Yahoo account hacked, can't change password

I have been trying to change my password on my sbcglobal.net Yahoo account, but it goes to AT&T webpage. I tried there and it changes my AT&T password, but not the Yahoo one. Very frustrating...I have been getting alot of MAILER-DAEMON emails in my inbox. Any ideas. I do not want to close this account.

Responses

Accepted Solution

Official Solution

ATTDSLCare

Community Support

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1.3K Messages

3 years ago

Hello @KCgirl63,

This is a known problem. If you are not using Chrome, then you need to use that to try to change your password. If you are using chrome then you need to chat customer service and tell them your passwords are out of sync and they can assist you in getting them to match.

 

AT&T Customer Care


Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a question" button. Have email issues? Contact the Digital Assistance Center at 877-267-2988 and you can also reach out to our Chat Support 24/7.

For additional support, please visit us at our AT&T services hub.

Follow us on: Twitter @ATTHelp and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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1 Message

3 years ago

I have the same problem mentioned above. However, for storage considerations, I do not want to download Chrome in order to fix this - is there another way to fix this?

Contributor

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1 Message

3 years ago

hacked att yahoo

Tutor

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2 Messages

3 years ago

I've tried logging into google chrome: nothing.

 

I contacted AT&T customer support, explaining that I had a yahoo account that was merged with the AT&T account: nothing.

 

What shoud I do?  I've been trying for four hours to change my password after learning the account was hacked.

 

 

ATTDSLCare

Community Support

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1.3K Messages

3 years ago

@passworddufas as I stated above, when you chat them you need to tell them specifically that the passwords are out of sync. If they seem clueless then tell them its a Yahoo outage and they should check their outage notifications because it gives then instructions on how to fix the problem. Unfortunately the powers that be will not grant me this tool so I am unable to fix it myself.

AT&T Customer Care


Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a question" button. Have email issues? Contact the Digital Assistance Center at 877-267-2988 and you can also reach out to our Chat Support 24/7.

For additional support, please visit us at our AT&T services hub.

Follow us on: Twitter @ATTHelp and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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2 Messages

3 years ago

Thanks, I tried customer service, but after an hour on the phone, I was disconnected and got nowhere.  I tried calling again and after 20 minutes I was disconnected again.

 

BUT...I changed it!

 

My main problem is that I had AT&T internet 6 or 7 years ago and could not remember my old att e-mail account # or my linked AT&T e-mail address, nor was customer service having any luck finding it.

 

Once I figured out my old AT&T linked e-mail address, everything came easily.

 

Here's how I obtained my old account, and changed the password.

 

1.  Log in to your yahoo e-mail account.

2.  In the upper left portion of the screen you will see "compose."

3.  Where its says "from" hit the down arrow and you will see a few e-mail options, including your AT&T e-mail address.  (Mine is a sbcglobal.net address.)

4.  Log into myat&t using your AT&T e-mail address.

5.  I didn't pay close attention how I changed my password from my AT&T, but basically I followed the instructions to change my password normally.  If asked which ID/account, just make sure you state that you want to change your AT&T e-mail: the yahoo account will follow.

 

My old yahoo password is now dead, replaced by a shiny new one.

 

This was helpful background info:

 

https://www.att.com/esupport/article.html#!/email-support/KM1010440

 

 

 

 

 

Contributor

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1 Message

3 years ago

Someone has hacked my Yahoo email account. I keep getting 3000+ bounced emails EVERY DAY. I want to change my Yahoo password but I have had problems getting it done. I called customer service and the rep to unmerge the accounts, I need to delete the att profile.  He gave me the link with instructions. I disabled the att account. Now I am trying to change my Yahoo email password and it keeps kicking me back to the att mail account password reset. I really do not want to delete the Yahoo mail account because I get all my business email on it. The last time I called att customer service I was on hold for over 30 minutes.

Tutor

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3 Messages

3 years ago

I have the same problem! my account has been hacked and i cant change the password it bounces me back to ATT website and i just end up changing the password for THAT! PLEASE HELP!?

Contributor

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1 Message

3 years ago

changed password, now not receiving any mail

when I send out it goes out with an additional name on my email address

ATTDSLCare

Community Support

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1.3K Messages

3 years ago

Hello @3164tpi, I apologize for the delay in getting to my notifications. But if you are still having an issue then send me a private message and I will be happy to look in to your issue.

AT&T Customer Care


Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a question" button. Have email issues? Contact the Digital Assistance Center at 877-267-2988 and you can also reach out to our Chat Support 24/7.

For additional support, please visit us at our AT&T services hub.

Follow us on: Twitter @ATTHelp and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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2 Messages

3 years ago

I am having the same issue! I have been hacked and the only way to use customer service or to unlink the accounts is to have a way into the ATT account.  I cannot get this solved so every time I login I have to get a verification code to get into my account

 

Contributor

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2 Messages

3 years ago

My @sbcglobal.net was hacked and  I am unable to log in without a verification code. When I get to change my password it sends me to the AT&T website and I don't think I have an account or at least not one that has been active since 2011. And I don't remember my password or username from that time.

Contributor

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1 Message

3 years ago

Hello 

I have a question: My yahoo email acct has been hacked, it happen Friday June 30th around 8 am I turn on system start my yahoo open mail and the first thing I see is something from Yahoo asking me to click here to update, and I did and about minute later it said finished and put me at the login. so I logged in looked at some emails and went outside around 10 am then my wife calls me asking me what I want, told her nothing why, she said you sent me an email asking for a favor, I said no i did not. the email was from me to me and she was cc'ed thats when I knew I ran to the computer and quickly changed my password, now the problem is I now have the hackers acct and he has mine, I sent me an email from wife's acct to me but I never got it, so I sent one to the other email that looks like mine and sure enough it showed up on the screen, So the people with my email it will go to the hacker how do I get it back or am I just fu#$ed, Please help if possible 

Thank you

Ron 

here are the email acct's 

caveman195876@sbcglobal.net this is me 

caveman195876@yahoo.com this is the hacker 

but now we are switched so if you send me an answer use the yahoo.com and I should get it

Teacher

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10 Messages

3 years ago

I was on the phone for 2 and 1/2 hours with "tech support". They escalated me three times, so I spoke to four people. The first three couldn't understand the problem and the fourth one very slowly walked through it all with me. Then she said she'd write it all up and escalate it to an engineer, and call back within 24-48 hours. 

 

The problem is that the Yahoo! account is hacked - they all are - and is compromised. That means our ATT e-mail is compromised. It's a severe security breach and ATT doesn't have anything in place to handle this problem. It's been this way for at least a year, so indications are they're not worried about your identity security. Even if I deleted the ATT mailbox on Yahoo!, a clever hacker could log in, make a new mailbox and use my name in e-mail to get access to other accounts. Yahoo and ATT have to be unmerged, and they don't seem to know how to do this.

 

Do we have to switch to Comcast just to fix this security hole?

Teacher

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10 Messages

2 years ago

When support called me back I was connected to a digital assistance specialist. After another 40 minutes on the phone the problem was finally solved: they had to reset and synchronize the passwords and apparently could only do so at that level with my permission. I was then able to change the password on ATT.com and it also changed on yahoo.com. The same process worked for my sub-accounts. Now my yahoo.com password is merged with ATT and I can finally keep it secure. The moral of this tale is to not give up on tech support and eventually you'll get elevated to a level where: (a) they'll understand what the problem is, and (b) they can fix it for you.

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