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New Member

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7 Messages

Mon, Aug 30, 2021 10:56 AM

Wireless

My wifi keeps on blocking my Helium Miner Device. I have allowed it so many times already making an exception of it. Does anyone know how to navigate this issue? 

ACE - Sage

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91.9K Messages

5 m ago

You posted in Wireless, as in cellular devices. Unless you are using a wireless hotspot to connect to your helium you are in the wrong section of the Forum. Wi-Fi is usually a term connected with cabled/wired home internet service

New Member

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7 Messages

5 m ago

I apologize. Will take it to the Internet Wifi section. 

JefferMC

ACE - Expert

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26.5K Messages

5 m ago

I have moved this post to the Internet forum.

JefferMC

ACE - Expert

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26.5K Messages

5 m ago

What do you mean "blocked?"  What do you have to do to fix it?

ATTHelp

Community Support

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179.8K Messages

5 m ago

Let's see if we can stop your device from being blocked, @lmo49755

 

It looks like you may need to set up port forwarding. This should be able to allow it access to your network. If you scroll down to where it says Set up port forwarding, you'll find instructions. You'll need to contact the manufacturer to find out what ports are necessary to be forwarded. 

 

Please let us know if that helps! 

 

Raiden, AT&T Community Specialist 

JefferMC

ACE - Expert

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26.5K Messages

5 m ago

While ATTHelp may be right about Port Forwarding, you've really not told us enough to know that.  

Would you be so kind as to provide more information about what "blocked" means and how you're clearing the blocks, even temporarily?

New Member

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7 Messages

5 m ago

I have already did the Port forwarding. I forwarded for port 44158. What Im talking about is that my Wifi keeps on blocking the traffic from my Nebra device. 

JefferMC

ACE - Expert

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26.5K Messages

5 m ago

How do you know that the Wi-Fi keeps blocking and how do you fix it?

New Member

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7 Messages

5 m ago

I have the Smart Home Manager app, it shows there that the device had been blocked for access.

JefferMC

ACE - Expert

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26.5K Messages

5 m ago

Ah!  I'm also guessing you have Smart Security enabled?

New Member

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8 Messages

2 m ago

I have been having a similar issue. My Nebra Outdoor Helium Hotspot is Relayed on the Helium Network indicating improper internet connection. Using Helium API tools I am unable to ping my hotspot. I have set up Port Forwarding, Packet Filtering, and made the address of the hotspot static (according to this blog post: https://somedeepinsights.blogspot.com/2021/08/helium-setting-up-troubleshooting-and.html)
See attached images for my setup of Port Forwarding, Packet Filtering, and Static Address (for 2 hotspots)

(edited)

JefferMC

ACE - Expert

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26.5K Messages

2 m ago

I think all your filters are backwards (your destination and source ports are reversed), but they are also unnecessary.

You cannot port forward to two different devices.  You would have to choose one.

New Member

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8 Messages

2 m ago

I currently have Port Forwarding for only one hotspot (the one that failed to ping in the attached pic, static address: 192.168.1.70). 

Packet Filtering was not clear to me so that is why I set it to Pass for each needed port with the port as Source and Destination for both TCP and UDP. Does the order in each rule matter?

I started with just Port Forwarding but when the hotspots continued to not connect properly I then tried the Packet Filtering and Static Address. The tutorial also suggests have AT&T make my home IP to static. Would this help?

(edited)

JefferMC

ACE - Expert

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26.5K Messages

2 m ago

You could purchase a block of static addresses from AT&T for a monthly fee.  If you think you'll be mining more than $15/month it may be worth it.  It would simplify things as port forwarding would be unnecessary; all traffic for the public address would be directly handed to your device.  It would also allow you to have up to 5 devices (instead of one).

New Member

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8 Messages

2 m ago

I added static IPs to my account. Attached is a picture of the setup instructions. I am having difficulty understanding what to do. Where do I find the info it asks me to input (public static block, list of usable addresses)?

(edited)

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