Community Support
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2.5K Messages
Upgrading your Browser from IE11
To continue enjoying and maximizing your att.net email experience, we ask that you please upgrade to a new web browser. In the near future, Internet Explorer 11 will no longer be supported, therefore we ask that you upgrade to the latest Firefox or Chrome Browser. If you opt to continue using your existing Internet Explorer web browser your mail experience will revert to AT&T’s ‘Basic Mail’.
Browser Downloads
Learn why it is important to update your browser from:
Website Troubleshooting
Some website uses the latest updates a browser to improve the experience or take advantage of the latest changes. Sometimes they don't work right, not because of anything you did or AT&T did, it is just the nature of the beast. Learn some steps you can try to improve your experience.
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Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Responses
Accepted Solution
Official Solution
ATTHelpForums
Community Support
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2.5K Messages
3 y ago
Updates are important! Make sure you download the latest update for your IE11 browser! Check the link above to learn more.
David, AT&T Community Specialist
AT&T Help
Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
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Official Solution
_xyzzy_
Expert
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15K Messages
3 y ago
Your email service has nothing to do with the browser you use to access it. So if webmail was working in browser A it will still work in browser B. You can have any number of browsers installed on your system. If you are accessing email through the webmail there is nothing more you need to do since all the information (e.g., contacts, mailboxes, etc.) is part of the webmail.
I recommend you try browser A and B and decide for yourself which one you prefer.
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Fireworks4th
Tutor
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2 Messages
3 y ago
Which browser Firefox or Google Chrome is better to switch to from Prodigy.net? Will all my contacts and information transfer? Do I need to delete the old Internet Explorer? Thank you
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Fireworks4th
Tutor
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2 Messages
3 y ago
Will I be able to use my same email address that ends in prodigy.net?
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bellsouth1941
Contributor
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1 Message
3 y ago
Which system is more like internet explorer 11 with yahoo email
?
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mikeandmary
Contributor
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1 Message
3 y ago
rich text is a mystery to me
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postman3411
Contributor
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1 Message
3 y ago
I have firefox and chrome. How do I put my email on one of them.
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_xyzzy_
Expert
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15K Messages
3 y ago
@postman3411: When using the webmail you access your email as you have always previously done with your "old" browser, i.e., go to start.att.net and click the mail icon in the upper right.
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lilcesar
Contributor
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1 Message
3 y ago
The web browsers are just a window to your email accounts, accessing your email on firefox or chrome will be the same as in internet explorer.
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lorettasiegel
Contributor
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1 Message
3 y ago
I do not know what to do.I cannot get my emails.When I finally did I was asked about getting a new browser?
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cucurucho2
Contributor
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1 Message
3 y ago
Que tengo que hacer para seguir usando mi correo ***@bellsoouth.net?
what happen to do for use my mail ***@bellsouth.net?
[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc]
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dmiree1111
Contributor
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1 Message
3 y ago
how will upgrading my browser to Chrome change the operating experience ?
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CPATAXASAURUS
Tutor
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3 Messages
3 y ago
Favorites are not showing up on Google Chrome? Any simple way to access? Should be automatic but doesn't seem to be.
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_xyzzy_
Expert
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15K Messages
3 y ago
Just using a different browser isn't going to "automatically" import your bookmarks (what you call "favorites) into the new browser (for example moving from Firefox to Chrome). It's up to you to do it. Some browsers have a menu option to import bookmarks directly from a specific browser you specify. If not then you have to use your old browser to export its bookmarks (most browsers have that) and your new browser to import the exported bookmarks into it.
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sharyse1
Contributor
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1 Message
3 y ago
Which is better firefox or chrome what is the difference between the 2?
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