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Contributor

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3 Messages

Sat, Mar 17, 2018 3:27 PM

Update Outlook 2016 email settings using AT&T secure mail key

I see I need to update my Outlook 2016 settings to access my sbcglobal.net account by April 1.  I have the 16-letter secure mail key.  My Outlook account uses POP3 (what ever that means).   I think I can just substitute my password with the secure mail key.  Would that work?

I would like not to redo the settings and transfer pst info to use the IMAP settings unless I have to.  What would be the advantage of going the IMAP route?   I am just accessing my email on my PC and iPad.

 

Thanks 

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Brand User
ATTCares

Administrator

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107.7K Messages

2 years ago

Hello @EmailGuy,


Thank you very much for bringing this question to the Community Forums! I would be more than happy to provide more information on the Secure Mail Key, and when it needs to be used!


AT&T is working on implementing a new email authentication procedure called Open Authentication. Not all email applications support ‘OAuth’, in which case, your account will need to use a Secure Mail Key to log in. A secure mail key is only needed if you want to use an email application which does not support OAuth to access your AT&T email account. You can click here to see more information on this security upgrade, as well as a list of which email applications which are compatible with OAuth.


The server settings for your email are what allow messages to be sent back and forth. If they are not set up correctly in the device you are using, you could experience issues with sending and receiving, as well as the order messages are displayed in. We have references online where you can verify your server settings for selected email domains.


I hope this helps! Please let us know if you have any further questions or concerns.


Have a great day!


Nicole, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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3 Messages

2 years ago

Nicole:

 

I was able to send/receive emails after replacing my Outlook 2016 sbcglobal.net password with the secure mail key using the POP3 settings.

Thank you for your help.

Brand User
ATTCares

Administrator

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107.7K Messages

2 years ago

Hey @EmailGuy,


Thank you so much for reaching back out to let us know the issue has been resolved! I’m glad to hear it is working correctly now!


Please feel free to reach back out if you have any further questions or concerns.


Have a great day!  


Nicole, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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1 Message

2 years ago

I am also having the same issue with outlook. I tried using the secure mail key, but am still having the same problem. Any suggestions?

Contributor

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3 Messages

2 years ago

At first I had trouble getting a Secure Mail Key.  I found that I had to link my land line phone with my email account.  But you must have done this since you have a Key.   All I can suggest is that you carefully check your key to make sure you did not have a typo.  Also check the server settings as suggested above.  That is about all I can suggest.  Any other help is way beyond my pay grade!