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teffertoes

Tutor

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1 Message

Thu, Aug 5, 2010 11:25 PM

Unmerging Yahoo & AT&T email accounts

It appears my Yahoo email account has been hacked. When I went in to change the password, it told me I had to change it via my merged AT&T account. Well, I haven't had AT&T for a couple of years and never unmerged that account from Yahoo after I left, apparently. When I try to go in with my former AT&T account, I initially get in and it says:

 

"We're sorry, the AT&T sevice you are attempting to access is not available using the login information you provided.
To continue, please select the login button for one of the services below."

 

I then get sent to the initial login for the AT&T account manager, but I can't login because I haven't been with AT&T for at least a year to 2 years. I'm not sure what to do. I don't want to abandon my Yahoo account because I have too many things associated with it.

 

I'd appreciate any help you could give me.

Responses

sierra112

Contributor

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1 Message

8 years ago

Hi,

 

I tried your steps however it did not work for my account. Do you have any other ideas? I do not have a subaccount. I deleted my account twice now and still yahoo keeps thinking that my account is still active and merged.

 

Thank you

Tutor

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2 Messages

8 years ago

I had a similar problem -- long time DSL customer w/merged Yahoo ID, canceled DSL service and accounts wouldn't "unmerge".

 

I tried using recommended method above -- i.e. deleting xxxx@sbcglobal.net email from AT&T profile; after doing this, logging into my Yahoo account brought be to the "Unmerge" page explaining what would happen to my free Yahoo ID after I clicked the "unmerge" button.  Great, right? BUT ... that kept giving me an error ("cannot process your request at this time"), I couldn't get past that "unmerge" page,  and I was locked out of my email!  Couldn't get my email anywhere (phone, computer, etc.). Aaargh!

 

After 1.5 hours of frustrating convo with AT&T "tech help" (including "Tier 2" tech support), being told "we can't help", "not our problem", "so you want to change your password?", I sent a private message to one of the Community Managers (ATTAlexCM) on these forums (http://forums.att.com/t5/user/viewprofilepage/user-id/318276) ... supposedly ATTAlexCM had helped another user with a "stuck" unmerge.  This was last Friday (Oct 26), right before Hurricane Sandy was going to hit the East Coast.  I figured I didn't have a prayer of getting this resolved anytime soon.  Boy was I wrong! 

 

I got a PM from another AT&T Community Manager on Saturday morning telling me I had been referred to someone else and they would call me (Yeah, right! I was thinking).  They called me on Sunday night (twice!) in the middle of the hurricane -- twice! (I guess AT&T tech support is in Texas).  Then I got a follow up call Monday and another call on Tuesday; on Tuesday I was told it should be resolved by Wednesday (10/31) -- and it was!  I got another call on Wednesday afternoon and was told Yahoo had "unstuck" the "unmerge", haha.  Lo and behold when I tried to log in again to Yahoo I got the same "Unmerge" page with the "Unmerge" button; this time it worked!  My Yahoo account had been freed!

 

Posting this for anyone having problem with "unmerging" going forward.  Don't let AT&T customer "support" tell you this "can't be done" or "this isn't our problem."  This is a *known* issue with a *known* fix -- AT&T knows who to contact at Yahoo to get this resolved.  You just have to find the right person to help you! 

 

Oh and a big SHOUT OUT and KUDOS and THANKS to those at AT&T that did help me -- thanks guys!

Mentor

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38 Messages

8 years ago

Ya know, I've wo-ndered for years why AT&T bought Yahoo in the first place. 

 

Tutor

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8 Messages

7 years ago

I am having the same issue.  I cannot unmerge my accounts and there is no delete e-mail link next to my snet.net e-mail.  I need help with this!!  AT&T on the phone has not been able to provide any answers.

Tutor

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8 Messages

7 years ago

I am having the same problem that many people on these boards are having.  I am trying to unmerge my yahoo mail account from my old snet.net account.  I have had my yahoo account for many years before I signed up for SBC DSL service.  I have moved and cancelled my SBC DSL in 2008, but my accounts are still linked. I am now trying to unmerge them and am not having any luck.  The solution that everyone has given 

(http://www.att.com/esupport/article.jsp?sid=KB400610&cv=804,749,1001,902,102,8001~804&ct=&source=email_share#fbid=SWpD9t83l4U) does not work, because I do not have the "delete e-mail" option next to my snet.net address.  All I have is "check e-mail."  I have done the live chat with AT&T and was also on the phone last night for over an hour with two different customer service agents who were no help.   It should not be this difficult.  I just want the AT&T portion deleted as I no longer pay for or have DSL service.  

 

Someone please help!

 

 

heiber

Tutor

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5 Messages

7 years ago

How did you send a private message?  I just tried to do that and I got an error saying The user ATTAlexCM does not have Private Messages enabled.

 

Or is there somewhere else I can post to try and get a response?

 

I have the same problem and have been bounced around 8+ times always being told this isn't our problem.

heiber

Tutor

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5 Messages

7 years ago

Just want to say that I finally got this resolved after many hours on the phone with tech support. They finally got me to what the level 2 support representative called the Front Door Group. Someone in that group deleted my sbcglobal.net email (which is completely fine with me) and that allowed them / Yahoo to unmerge my account. The next time I logged in it game me the option to unmerge.

This is possible if you can just get it into the right hands.
dcsdjs

Contributor

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2 Messages

7 years ago

When you get to "DELETE EMAIL" does it literally delete all your email? When I go back in to yahoo is my mail still there?

dcsdjs

Contributor

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2 Messages

7 years ago

I cannot get my att.net or att.com user name. I can only login with my sbcglobal.net user id. When I select delete email after logging in with sbcglobal.net, will I lose all of my sbcglobal.net email? 

WendyBo

Tutor

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6 Messages

7 years ago

That ONLY works if your ATT account is still active.  I moved to an area that didn't offer ATT Uverse and it deactivated my login once I cancelled my account which I cannot do now!

WendyBo

Tutor

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6 Messages

7 years ago

Please help me!!  I deleted the sbcglobal.net email address off of my Yahoo profile but I never got a "do you want to unmerge?"  PLEASE HELP is there a link somewhere I can go to that will give me that option?

WendyBo

Tutor

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6 Messages

7 years ago

When I try to go to att.com to login with my information I get this error message.

 

Your account is inactive. You will not be able to reset the password with your account in this status.

Contributor

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2 Messages

7 years ago

I am getting the same message for no reason. I was able to access my yahoo mail fine earlier today, and now I can do nothing. My e-mail was hacked a couple of days ago, and it was nearly impossible to change my password. I was finally successful last night after jumoing through many hoops. Like I said, it seemed to be okay until this afternoon. How am I suppose to reactivate my account?

Tutor

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8 Messages

7 years ago

How did you get to level 2 support?  Everytime I call they are useless and have no idea how to fix my problem. 

richjmay

Voyager

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3 Messages

7 years ago

http://www.att.com/esupport/article.jsp?sid=KB418183#fbid=NeIc6IePfwZ

 

does anyone know if, after the accounts have been unmerged, the user still has the same yahoo id/email address and if all their content, i.e. email messages, still reside on the yahoo email account? i think so, but please confirm. thanks.