Need to update email settings?
teffertoes's profile
teffertoes
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Tutor

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1 Message

Thu, Aug 5, 2010 11:25 PM

Unmerging Yahoo & AT&T email accounts

It appears my Yahoo email account has been hacked. When I went in to change the password, it told me I had to change it via my merged AT&T account. Well, I haven't had AT&T for a couple of years and never unmerged that account from Yahoo after I left, apparently. When I try to go in with my former AT&T account, I initially get in and it says:

 

"We're sorry, the AT&T sevice you are attempting to access is not available using the login information you provided.
To continue, please select the login button for one of the services below."

 

I then get sent to the initial login for the AT&T account manager, but I can't login because I haven't been with AT&T for at least a year to 2 years. I'm not sure what to do. I don't want to abandon my Yahoo account because I have too many things associated with it.

 

I'd appreciate any help you could give me.

Contributor

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1 Message

5 y ago

I had this same issue.  Somewhere along the way it seemed to have merged my yahoo email with a @sbcglobal.net email during the SBC Global days.  Then somewhere along the way I got a att.net email.  When I tried to change the password through Yahoo mail, it was sending me to att, where I would end up changing the att email password, and the Yahoo mail password was unchanged.  What I did was this; follow the directions of 

https://www.att.com/esupport/article.html#!/u-verse-high-speed-internet/KM1047015

 

BUT instead of using your att.net/com email in the login screent, use the sbcglobal.net email address and password (password was same as the current Yahoo mail).  Then I was able to delete the account.  When I then went back to Yahoo mail, it detected the unmerge and I was free of sbc,att malarkey, and I was able to change the password.  It wasn't easy to remember the sbcglobal email..

 

 

Tutor

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4 Messages

5 y ago

Yeah, tried all that. Many times, many different configurations. My
problem is that the sbcglobal account no longer exists since I dropped the
DSL service years ago. Confirmed that by sending an email to
xxxxx.sbcglobal.net.

Contributor

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1 Message

5 y ago

So my yahoo account got hacked. When I try to change the password, it directs me to ATT. I dont have access to whatever the ATT account is, nor did I ever want these accounts linked. Now theres no way for me to change my password meanwhile someone in Hong Kong is having a field day with my personal information and spamming all of my social media. 

 

 

 

Any ideas?

Contributor

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1 Message

5 y ago

I need to unmerge my ATT and Yahoo accounts, BUT I desire to keep my ATT account and do away with whatever coupling Yahoo provides. I try to call Yahoo to solve this and it directs me to ATT which is no help at all.

Contributor

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1 Message

5 y ago

With the latest news of the biggest Yahoo hack ever, you may be trying to unmerge your Yahoo and AT&T accounts in order to change your Yahoo password. Like many people, I had an old AT&T DSL account that was somehow merged with my Yahoo account, and I was unable to change my Yahoo password, and I assumed I no longer had an AT&T account.

 

Well as it turns out, even though my DSL subscription was cancelled more than 2 years ago, fortunately I still had an att.com account. Unfortunately, I could not remember my old sbcglobal.net address, user ID or password. But when I tried entering my Yahoo email address in the account recovery page, it worked. After answering my security questions, I was able to reset my att.com password.

 

From there, following earlier advice in this thread, I went to "Profile" and after poking around a bit, I found the option to "delete email". Then I went back to Yahoo and when I tried to log on, it gave me an option to unmerge my AT&T account. Once I did that, I was able to access the Yahoo password reset page.

 

I hope this helps anyone in the same situation.

Contributor

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1 Message

5 y ago

Hi guys, having same problem as everyone else.

I logged into the ATT.com account and can't seem to find the delete email option.

 

I used the steps outlined here: https://www.att.com/esupport/article.html#!/email-support/KM1047015

And above by the other users/contributors.

 

I can get to my profile > there are 3 sub-tabs:

Account Information, User Information, Manage Sub-Account

 

Under Account Information, I have  Account Info, Billing Contact Info, Billing Notifications, Paper Bill Options, Service Address, Privacy Settings

Under User Information, I have Personal Information: 

Under Manage Sub-Accounts, I have one unrelated disabled sub account

 

 

I can't find the delete account/email option anywhere.

Can anyone help?

 

Contributor

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2 Messages

5 y ago

How can anyone mess something so simple up, AT&T and Yahoo???

 

I just want to change my Yahoo password because you've been hacked and you guys have made it impossible. Now, I can't even log into my Yahoo account, because every time I try to do it, it takes me to AT&T. Is there a single reason that I shouldn't just delete my Yahoo account and just go over to a gmail account? 

 

This is garbage.

 

[Inappropriate content removed]

ATTHelp

Community Support

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175.7K Messages

5 y ago

Hi @notgoodguys,

 

Since you do not have an att email account, we recommend contacting Yahoo. They can give you more information as why the Yahoo email is not working.

 

-ATTU-verseCare

Contributor

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2 Messages

5 y ago

I can't change my password because of how AT&T has been integrated into Yahoo.  When I click on the link to change passwords, it goes to AT&T even though I don't have an AT&T email. When I click the link for email support it again goes to AT&T. I tried deleting my Yahoo email account and I got a message on an AT&T page saying that I couldn't do that either.
So, thank you for the suggestion that I contact Yahoo about the problem. Since you've hijacked all the links in my Yahoo email that would direct me to the place to correct the issue maybe you can send me a link to the correct Yahoo page/contact point.

Tutor

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5 Messages

5 y ago

How does the YAHOO debacle with their breach affect LONG TIME customers?

I have a prodigy.net address for my ATT address.

Any suggestions.

Many friends are dropping their YAHOO and YAHOO managed accounts,

Tutor

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9 Messages

5 y ago

This has happened to me too. I'd appreciate hearing of any solutions.  

Contributor

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1 Message

5 y ago

A few weeks ago my DSL service was canelled beause I didn't want to upgrade it. I'm okay with that. But AT&T closed my sbcglobal.net email address and forced me to creaet a new Yahoo email address. This worked pretty well but now all of my sent emails are bounced, including to myself. I receive emails just fine. My other yahoo email address works fine. It's something about the fact that the email address was created via AT&T.

 

Would greatly apprciate help. By the way, I'm STILL an AT&T customer,  both home phone and mobile.

 

Regards,

 

Randy

Contributor

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1 Message

5 y ago

I've been attempting to reset my Yahoo password, but since my account is an older @pacbell.net account, now linked to AT&T, all attempts to reset it take me to the AT&T account password change page. I've successfully reset my password there, and verified that, but my Yahoo mail etc. still accepts only the older password. How do I get Yahoo to change to and accept the new password?

Contributor

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1 Message

5 y ago

Based on advice above, I called the online support team at AT&T at (877) 267-2988.  It worked!!  They were very helpful and got it done.  Highly recommended

Contributor

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1 Message

5 y ago

I logged into my sbcglobal.net account through Yahoo.com, went to my account page and clicked on change password.  I was then directed to ATT and I changed my password there.  The password change was not synced to the yahoo login.  I can still login into my sbcglobal.net account on Yahoo.com using my old password.  How do I get them sync'd up?

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