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Tutor

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4 Messages

Mon, Oct 30, 2017 3:15 PM

unmerge yahoo account not working

I am trying to unmerge a sbcglobal.net att account from a yahoo account.

When I follow the steps from   https://www.att.com/esupport/article.html#!/email-support/KM1047015

I get a fault code PRO_UMAS_331 on the screen, and it does not work.

 

How can I unmerge my yahoo account?

 

Responses

kfpanda

Teacher

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32 Messages

3 years ago

Just a warning.  You may  lose access to your yahoo email account if you try to unmerge.    

Tutor

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4 Messages

3 years ago

If I cannot unmerge the sbcglobal.net from my yahoo.com email, how can I change the yahoo.com email password?

 

My Yahoo email sends me to my att. When I login to my sbcglobal.net email (which I no longer use), the only email password I can change is the sbcglobal.net password.

Brand User
ATTHelp

Community Support

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144.3K Messages

3 years ago

Sorry to hear of the trouble you are having with email password. Please try the steps listed here, if you have issues after please private message. Click here to send us a private message, please include your account number and the phone number that is on the account.

-BrandonP, AT&T Community Specialist


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kfpanda

Teacher

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32 Messages

3 years ago

If you have a merged account.  When you change your sbc/att email password, that should change the yahoo one as well.

 

If have not seen  a posting on this forum from anyone being able to successfully unmerge their accounts.   The common outcome is that they lose access to their att and yahoo emails when they attempt to unmerge.  I don't think this has been fixed by att/yahoo yet.

 

  

 

 

Tutor

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4 Messages

3 years ago

I can confirm that changing the password to my sbc email did NOT change the yahoo email password.

 

I was able to change the merged yahoo email password many years ago, but since att and yahoo parted ways, it appears the att system is broken.

 

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