Contributor
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2 Messages
Unable to access 2nd email account
My parents have prodigy.net accounts. When they try to login, it always goes to my mom's account instead of my dad's. We'll use my dad's username/password, and it will login and show my mothers email, and that they're logged in on her seperate email account.
Then my dad's account is disabled if we logout/login as that. I reset the password, rinse repeat. My mom's account you log in, it shows her email adn everything. log out, log in as dad, password needs to be reset.
How do I get that resolved? this started over the weekend.
ATTHelp
Community Support
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231.4K Messages
4 years ago
We are here to help with your Email trouble, @trexpert,
In most cases clearing the cache, cookies, and saved passwords will resolve this trouble.
If this does not resolve the trouble. Let's find the root cause of the trouble.
Let us know if this helps.
Max, AT&T Community Specialist
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