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Tutor

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1 Message

Wed, Oct 10, 2018 12:15 AM

trying to login into my sbcglobal.net account

I've had this account for years and several days ago it wasn't recognizing my password.  This is the only email account I have and need to access it.  Please help

Responses

Contributor

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1 Message

a year ago

I’m having  the same problem since 1/26/19, have no access to my email sbc global account, I went to reset password, but the email to reset the my password is going to my sbc global email, so there is no way to  change my password:(, very frustrating.

DeaneG

Teacher

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20 Messages

a year ago

You have to call them to reset the password. Try 1- 877-285-0144.

Contributor

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2 Messages

a year ago

Your solution didn't work for me to help me retrieve my sbcglobal.net email account. I clicked on your link for "Forget Password." I selected "Password." I entered my sbcglobal.net email address -- I don't have an AT&T address - and my last name. Then I got a message directing me to call an 800 number I have called at least six times in the last two days, with customer reps who have not been able to help me. Some never even heard of sbcglobal.net. or that it was supposed to be part of AT&T. No solution at all.

ginasrs

Teacher

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11 Messages

a year ago

Actually that is not the solution I used. I called 1- 877-285-0144 and told them I was locked out of my account. Didn't specify what type. Gave them my email address and they gave me a temporary password and walked me through getting back in via att.com and att.net. Hope you will be able to get back in. It really is frustrating it took me almost two months to get a solution.
DeaneG

Teacher

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20 Messages

a year ago

Solved my problem last week in a unique way.  Too bad people will find this solution buried way down on page 6 of 80 messages!

  However, it probably only applies to a few with my unique situation. For about a month my Outlook email (using sbcglobal.net address) was highly intermittent.

It would work for a day or two then would get error messages when trying to load new mail. Most of the time these would be Timeout errors but sometimes it would be claiming that my security method (SSL) was unknown to their server (not true). I have an older PC running Vista op system and Outlook 2007. But I am also running AVG virus detection which also includes web and email protection. I went into the setup (gear symbol) of AVG and permanently shut off the email component. (Otherwise it will come back on after a reboot.) 

To my delight my email has been running perfectly for over a week now. So try shutting off any protection programs for email if you are getting random errors in your email program.  One of the hints here is that I could always get into the web mail  so I began to think the problem was  local.

Best of luck.

Contributor

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3 Messages

a year ago

Thank you for the phone number 1- 877-285-0144 !!! I could recover my sbcglobal email address !!!

Contributor

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2 Messages

a year ago

Me too this is so frustrating grrrrr! 

Contributor

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3 Messages

a year ago

AT&T resolved this issue for me. Call AT&T and tell them you need help accessing your AT&T email...NOT your sbcglobal acct. AT&T owns sbcglobal now. They should be able to get you back in your email. Mine is fine now.

Contributor

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3 Messages

a year ago

Thank you !
I can receive and send sbcglobal emails now.

Contributor

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3 Messages

a year ago

I am so happy that I can use my sbcglobal account again. Thank you !

Contributor

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2 Messages

a year ago

I called 800-285-0144, as suggested in a couple of the answers on the forum. I was basically told I was out of luck. I wont tell you what I said, but I then asked for a supervisor. The supervisor told me that I needed a 3 digit code that would have been on my SWB bills listed after my landline number. I haven't had a land line in 15 years. They asked me if I had an old bill. Once again, I will spare you from my reply. Long story short, he said there was no way to tell if I was who I really said, so he told me to go to an ATT store & tell them to look up my old landline number to get the code. He said they could verify from drivers license. Of course everyone at ATT stores are usually kids, so nobody had even heard of SW Bell. Luckily with the direction of a mature gentleman that was with another Customer, she was able to get me a temp password, to change it, & get back in my email.I was also locked out of my laptop, even though I never had that email on my laptop. Apparently when I purchased my laptop, since the email I was using was the sbcglobal email, it also locked me out of my laptop. 
Thanks ATT for another outstanding job & awesome Customer service...……...NOT


Contributor

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3 Messages

a year ago

I have several services with AT&T so it must’ve made it easier for me. Glad your back in biz! 🙂

Contributor

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1 Message

a year ago

I'M TRYING TO LOGIN TO SBCGLOBAL.NET EMAIL PLEASE HELP ME NOW

 

DeaneG

Teacher

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20 Messages

a year ago

This is a useless post. NO detail whatsoever!  How do you expect anyone to troubleshoot your problem with no information?
Wake up people!

Contributor

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2 Messages

10 months ago

This did not work. Continues to go to enter new password after hitting continue.

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