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Wed, Jan 22, 2020 6:24 PM

Trouble with iOS mail setup for AT&T ( account

I'm trying to setup an att email account ( acct) on my iPad running iOS 13 and running into a problem mid way through the setup. Here are the steps i'm taking

1. "Add Account" under the Accounts and Passwords setup menu

2. Tap Yahoo from the selection list

3. Enter my email ID

This is where I'm having trouble. According the AT&T setup instructions I should then be taken to a screen to enter my account ID and password. That screen flashes briefly but then disappears so I can't complete the setup. I was running iOS 12 when it first happened so I then updated to the latest version of iOS 13 but got the same results. Has anyone seen this issue?


Brand User



111.6K Messages

2 months ago

There are a couple of steps you can take which may help resolve your email setup experience, @davidd2567!


Allow us to assist. One step you can take is to update the email app clear the cache and cookies on your browser as old data can cause sign-in issues at times.


Another step includes updating your browser. Some features and settings require the latest version of the browser to operate correctly. Additionally, disable browser tools or add-ons (varies by device and browser).


Finally, verify or update your AT&T email settings by performing the following steps:

  1. Select Preferences > Account Information.
  2. Choose your mail account.
  3. Select POP3 or IMAP.
  4. Confirm User name.
  5. Enter your password or secure mail key.
  6. Confirm or enter the following settings:
    1. Incoming Mail Server - (POP3) or (IMAP)
    2. Outgoing Mail Server - (POP3) or (IMAP)
  7. In Outgoing Mail Server (SMTP), choose Edit SMTP Server List.
  8. Confirm:
    1. Server Name - or
    2. Use default ports - 25, 465, 587.
    3. Use Secure Sockets Layer (SSL) is selected.
  9. Select OK.
  10. On Advanced tab, confirm:
    1. SSL checkbox is selected.
    2. Authentication field is set for Password.
  11. Close window.

We hope this info helps.


Lar, AT&T Community Specialist

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