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New Member

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7 Messages

Tue, Nov 9, 2021 5:23 PM

Synchronization between Outlook 2013 and online email.

Continuing to have problems on synchronization between Outlook 2013 and online webmail for the last year.  Not sure why this worked for years before, but suspect it began when a new tech switched me from POP3 to IMAP without understanding the need for numerous subfolders.  I have redone my profile, new Secure Key, etc and each time I lose more folders, emails etc -  At this point am looking for guidance on what are the limitations when using an IMAP profile, Outlook 2013.  I think problem originated in having multiple subfolders on Outlook.  So questions are:  1) When using Outlook - is it better to make email and folder deletions or moving emails between folders by going into the online webmail versus trying to do them in Outlook?  2) Is there a space limitation on webmail before emails are removed or archived?  If so, how does one find out how close they are to the limit?  3) Is there a certain limit on number of subfolders one can have before synchronization chokes and dies?  4) What approach works best if work requires you to have multiple subfolders in Outlook?  Current workaround is using an Archived Outlook PST and putting the subfolders under that.  As email downloads into Outlook I move it to the Archived Outlook PST and manage from there.

Any advice on best way to approach is appreciated. 

ATTHelp

Community Support

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180.2K Messages

2 m ago

Here to help with your email concerns, @clark18!

 

For your Outlook inquiries, it's recommended that you contact their support team as they would be the ones that would be able to answer your questions best. 

 

Let us know if you have any other questions or concerns!

 

CalebP, AT&T Community Specialist 

 

New Member

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7 Messages

2 m ago

Question 2 applies to webmail, can you help with that?  

2)  Is there a space limitation on webmail before emails are removed or archived?  If so, how does one find out how close they are to the limit? 

ATTHelp

Community Support

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180.2K Messages

2 m ago

Hi, @clark18!

 

It shows that you are allotted 1,000 GBS of cloud storage when using our emails. 

 

Let us know if you have any other questions!

 

CalebP, AT&T Community Specialist 

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