Spam from att.net or sbc.net email addresses

I have the same issue.  I can block all email from customersupport@att.net but since I am an AT&T customer it seems like that might block some legitimate emails also.

Not if that address is not a legitimate AT&T address, which it does not appear to be. Still waiting to hear from someo9ne who knows more about the address.

It seems that Att does not filter there emails. I may have to leave this system, I here that Time-warner and Comcast are merging 🙂

I thought that the problem was by-passed as well by just putting in a filter and sending all to junk via Thunderbird's filter for anything coming from customersupport@att.net -- but now I am getting them at what appears to be <> in the from field even though when you look at the message it is still showing customersupport@att.net

No amount of tweeking on the filters seem to be doing anything.

Any suggestions??? This may be what finally makes me ditch att ...

I am receiving hundreds of spam email messages with customersupport@att.net in the return email address. How can I stop it?

Yes, not just you. I got 110 emails from them (forged) just in the last 10 hours! Going crazy over here.

There are two AT&T employees who posted on this thread -- see their comments above. Is there some way to ask them to look at the recent entries and unravel the mystery of "consumersupport@att,net"? If it is truly a spam generator, doesn't AT&T have a responsibility to stop those responsible? The same question is asked about the other spam addresses, like the one from JCPenney, AT&T Bell South, and several from the U.K.

Since I set the filter on Thunderbird, a black list on my AT&T account, and Cloudmark Desktop, for the past several days, only one or two spam messages show up in my inbox. But while this is a solution, we still need to know about these spam generators.

I use Outlook (from Office 2003). I set filter rules using header data, not the senders address.

My two most effective rules are:

1) Look for text in the header:  IP.NAME.LOOKUP.FAILED

2) Look for text in the header:  MAIL.FROM.OVERSEAS.SOURCE

These two rules catch around 98% of all spam for me.

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This is not an official AT&T support email address. Unlike our corporate domain att.com, att.net is a public domain and anyone can register a free email there. Please continue to mark those messages as spam and report them following the process outlined below (please note, abuse@att.net doesn't respond to individual emails, but they're an appropriate department to forward spam emails to):

It's perfectly safe to add any addresses that end with att.net to Blocked Addresses list, it will not block any legitimate emails from AT&T as we use att.com corporate domain for those (except few service att.net email addresses, like abuse@att.net, that don't originate outgoing emails).

To block an address go to Settings (A gear icon in the upper right corner) - Mail Options - Blocked Addresses - enter the address and click on "+" button.

Thank you,

Dmitriy

I am receiving about 80-120 spam emails from customersupport@att.net every day.  How can I block or stop these?

So you are saying I have to go into each of these 150 to 200 emails, copy the header from each one, then send it in an email to abuse@att.net? I can't just forward the entire email?

I don't bother to send all the emails to abuse@att.net. I sent one that used customersupport@att and reported that the same address is used by dozens of different vendors. I don't know from the message  received from an AT&T employee (above) that anything will happen unless you send every email as requested. Too much work. Do it if you want.

Alternatively, if you set up the spam filter in your ATT email account and, if you use Thunderbird, use the Message Filter option to include the addresses and, optionally, if you use Cloudmark Desktop, you may reach the place where I am now: I have received ONE SPAM EMAIL in my inbox over the past four days. Over the same period, 80 spam emails went directly to my Spam folder.

Remember that one email address like customersupport, is the  vehicle for dozens of different vendors. If you block customersupport and the others I mentioned (JCPenney, BellSouth), you will essentially block many incoming spam messages. Don't bother to try to unsubscribe from the individual vendor. You should only be concerned about the joint email address they are piggy-backing onto. I only have about 8 addresses like customersupport in my filters; they seem to account for a lot of spam.

Is at&t working on the problem? I don't have time to look up headers and forward 50+ spam emails per day.