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444bosco's profile

Contributor

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1 Message

Thu, Nov 28, 2013 2:39 PM

Spam from att.net or sbc.net email addresses

I'm receiving a large number of spam emails addressed to me as "AT&T Internet Service Member." The email addressd to this account is "members@sbc.net."  The spam emails come from "customersupport@att.net"

 

PC spam filter catches them, but iPhone doesn't bc Apple is lame in this area.

Any suggestions? Hopefully I'm missing something simple and obvious.

 

Thanks.

Responses

Contributor

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1 Message

7 y ago

I am experiencing the same problem as another indiv except it is on my laptop....not an I phone.  See except below:

 

I'm receiving a large number of spam emails addressed to me as "AT&T Internet Service Member." The email addressd to this account is "members@sbc.net."  The spam emails come from "customersupport@att.net"

 

These emails began arriving about a week ago and are mostly going to the Junk Folder.  Since they are related to AT&T, hope you can find a fix.

 

Thanks,

 

Larry Turner

Contributor

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3 Messages

7 y ago

HOW DO I STOP RECEIVING EMAIL MESSAGES ADDRESSED TO "AT&T INTERNET SERVICE MEMBER"?  I HAVE A BELLSOUT.NET ACCOUNT AND THESE SPAMS ARE COMING IN AROUND 20 -30 EMAILS A DAY!

Tutor

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3 Messages

7 y ago

I am recieving unfiltered spam from customersupport@att.net. Obviosly the sender address is spoofed but I mark these as spam every day now for at least a month but they still keep coming and don't get filtered.

 

Please Help

Thanks

ATTDmitriyCM

Community Manager

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9.7K Messages

7 y ago

Hello @scotthenze 

 

What is the address they're coming from? Is there an option to unsubscribe at the bottom of those emails?

 

It's a good idea to report any spam emails to att by forwarding them to abuse@att.net.

 

Thanks

Dmitriy

Rethink Possible


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Contributor

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3 Messages

7 y ago

They are all coming from diffeent addresses, but each have customersupport@att.net after the address in greater than / less than symbols...here is an example:

 Strayer★University

and here is another one: â‚ObamaCareInfo

and another one; Jacuzzi Hot Tub .

Sometimes, they have multiople emails within one....

Contributor

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1 Message

7 y ago

Same here. My Spam folder was full of them, but two did make it to my inbox. I always check using my cursor and sent them to Spam and then deleted the folder. Sure is irritating that so many can slip through.

sandblaster

ACE - Expert

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48.5K Messages

7 y ago


@ATTDmitriyCM wrote:

Hello @scotthenze 

 

What is the address they're coming from? Is there an option to unsubscribe at the bottom of those emails?

 

Dmitriy


There are now 4 or 5 different threads between this and the Uverse email forum on this subject. I also have been getting many spam emails over the last couple months. Most of these are ending up in the spam folder but a few get through to my regular inbox. Unfortunately, unsubscribing is not an option because the emails are addressed to "members@att.net" or "members@sbcglobal.net", etc. It would appear that spammers are getting access to what should be a protected group email address by making it appear as if the email is originating from ATT. Perhaps an email gateway has been hacked.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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3 Messages

7 y ago

so what is the solution?  Is AT&T doing something to fix this?

 

Contributor

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1 Message

7 y ago

Doesn't look like it.  It's the 22nd and I'm still getting them.

Tutor

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4 Messages

7 y ago

I'm having a similar problem.  Ads are tailored to my email name, come from customersupport@att.net, and bypass TWO junk mail filters.  In fact, the only mail that DOES go to junk is legitimate email from ATT. 

 

I have forwarded about 30 of these emails with the headers to abuse@att.net.  I imagine I'm not the only one in this predicament.  It's annoying and frustrating, and I'm ready to change providers altogether if nothing happens.

Tutor

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5 Messages

7 y ago

I just realized that I have the same problem prior to coming to this forum. Noticed that I am getting spam and was going to set up blocking the sending address when I found that it is "customersupport@att.net", so I searched for similar spam stories at Google and found this. It seems to me that this has been going on for YEARS and earlier, similar posts were combined into this thread. What is being done? ATT? Anything? Could you please inform concerned customers? Thanks.

Tutor

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8 Messages

7 y ago

Will someone from AT&T please tell us whether customersupport@att.net is a legitimate AT&T email address. I tried to do this by phone, but was not successful.

Contributor

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1 Message

7 y ago

I'm just writing to add my self to the list of folks who have been getting these SPAM e-mails that apprear to come from "customersupport@att.net".  I JUST started getting these, they get thru my spam filter, and there are 20 or more a day.  I'm furious - and there is NO place on the e-mail that provides an unsubscribe option.  

 

Since this all started immediately after i had a long conversation with AT&T regarding some e-mail issues i was having with my client mail program's connection to AT&T servers (Apple's Mail program) ... it seems to me that there IS some connection to AT&T.

 

I don't know what that connection is, but I'd liket to see someone from AT&T's abuse department look into this.  It's making me crazy.

Tutor

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8 Messages

7 y ago

lorilani,

 

I'm getting 50+ a day. It looks like the emails, advertisements for dozens of different businesses, are using the spoofed email address. Maybe whoever "owns" that address sells space to other sellers so that they can use this unreachable address, instead of their own. So the only way to reeach the sender is by clicking on his ad link. You may be able to unsubscribe to the advertised business, but you won't unsubscribe to "consumersupport@att.net"  and will continue to receive these emails. I sent a message to that email address. The Daemon refused it because no such address exists.

 

I use Cloudmark Desktop Pro, which is a one of the highly-rated spam blockers, which cuts back on more than 90% of the spam I receive, sending it all to a Spam folder; I can review the folder whenever I want. I have the Spam folder set to empty every 7 days. In addition, I have all my email addresses forward the mail to one ATT account, so I don't have to look in every one. My mail program is the free Thunderbird. In that program, you can set up filters to block spam. I put "consumersupport@att.net" in the filter and it caught all but 2 of the messages from that email address. But, I now see maybe 5 of those messages in my inbox, instead of 50. Take a look at the address all spam comes from and you will find several others that do that same as the ATT spoof. One is from "JCPenney," another from "AT&T South," and there are more. They are all now in my filter. Today, for the first time in a long time, I had no more than 6 spam messages show up in my inbox.

 

I join you in urging someone from AT&T to explain what the story is with "consumersupport,net".

 

Tutor

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8 Messages

7 y ago

I forgot to mention that if you have an @att,net email address, you can go into your mail account, click on the Blocked Senders list and add spam mail addresses. Putting in "customersupport@att.net" (without the quote marks) and jcpenney@jcpenney.com took care of most of the spam messages I receive. If you use Thunderbird, click on Tools/Message Filters, and add names to block. I put in the two email addresses above in this message, plus a few other heavy hitters and my spam is down to a manageable few that unique emal addresses, rather than customersupport, et. al.

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