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Smtp traffic to Microsoft office 365 smtp server
[Subject edited for better exposure]On my 3rd call. Issue is very simple. I need my home internet connection to allow smtp traffic to Microsoft office 365 smtp server. Appears ATT is blocking port 25 traffic and possibly tripping up TLS start smtp configuration.
I called tech support. They connected me to some foriegn country. People clearly giving me run around. I finally asked for supervisor. THe supervisor at first sounded nice but told me she understood what was going on (i thought ... finally thank goodness ..) then she transfered me to the paid support line.
Really paid support for what .. this is something ATT needs to do from the ATT side. This is well documented via simple google search. ATT needs to allow port 25 traffic for third party smtp traffic. Clearly it is not appropriate to tranfsfer to paid supprt. Futher this supervisor did not mention that is what she was going to do.
Next the guy at paid support gave me the runaround. I explained things once again and it was a complete zoo. ATT clearly has structured this to take advantage of the uninformed.
Finally i was so frustrated with the waste of time that i hung up. I then called customer service to complain. They put me on hold and as of now i have been on hold for 54 minutes and 55 seconds .. nothing but stupid music. I have had time to rediscover this community formum. Figure out i have and old id that i had already setup for this forum. Reset the password .. and add this complaint.
At least it makes me feel better to add the complaint. I am about to give up and hang up.