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3 Messages

Wed, Nov 28, 2012 7:48 PM

slow upload speed at my house

AT&T  -  how do I get to a real escalation team??  I know I have 3mbps to my house but the Max AT&T plan is 768K download . .   this gives me only 1ook upload.  I have been turned over to "The AT&T  Escalation Team" four times with promises to receive call back within 24 hours.  I have never received any call back.  One AT&T suppoort person offered their solution - drive to Starbucks and look for a hotspot.

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ATT_James

Former Moderator

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773 Messages

8 years ago

FW Reuning,

 

     I would try first to run a diagnostic test by following the link below to see if your having trouble on your line.

 

AT&T Troubleshoot & Resolve

 

 

     To get into direct contact with an ATT representative you can send a private message by following the link below. Please include your name, email address, phone number and the best time you can be contacted.

 

 Private Message

 

James

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