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5 Messages

Wed, Sep 16, 2020 9:06 PM

Setting up Outlook on new computer - It won't connect to the ATT email server

I just bought a new computer.  On my old computer, I had Outlook 2010 installed and it worked just fine with my ATT email account.  With my new computer, I installed Office 2019, which appears to have Outlook 2016.  I have tried MULTIPLE times to configure the new version of Outlook with my ATT email account. I am SURE that I am putting in the right information during the setup process, but every time it just won't connect to the ATT email server. I just can't figure out what is wrong.  Help please! 

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ATTHelp

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137.2K Messages

a month ago

We can certainly help with your email issue @mikeyd1961.

 

First things first, try checking the information in this article. Make sure the email settings you’re using match what we have listed. If you are using POP, please try switching to IMAP.

 

Secondly, if your settings are up to date, we’ve written a guide specifically for Outlook 2016. Try following the steps in that article and see if this helps you get your email and Outlook synched.

 

Finally, you may need to create a secure mail key for your email client. However, Outlook 2016 is not supported by OAuth, our mail key system. To get your email fully synched, you may have to update your client to the latest version of Windows Mail.

 

Please let us know if you need more help with this, @mikeyd1961. We’re here to help!

 

Genevieve, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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5 Messages

a month ago

Genevieve -

 

Thank you for your answer above.  I have red both of those articles in the links that you posted above prior to posting my question in the forums.  I have tried all of those things repeatedly and none of them have worked.

 

One thing that I didn't mention in my original posting is that my original email account was an scbglobal.net email address, which later was changed to my att.net email address.  I did try to set up my email in Outlook by inputting my sbcglobal.net email address, thinking that, that may have something to do with the problem, as I have had trouble with setting up my email previously because of that.

 

When I did that, my inbox was flooded with over 26,000 emails that were sent to my old sbcglobal.net email address, which I had not checked in several years.  I ultimately had to delete Outlook and reinstall it, because the emails just kept flooding in.

 

If the problem with me being able to set up my att.net email account in Outlook has something to do with the original sbcglobal.net, can you please advise me as to how to fix it?

Brand User
ATTHelp

Community Support

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137.2K Messages

a month ago

That is good thinking @mikeyd1961, and could very well be the source of the problem. Let’s try a couple of things.

  • First, try resetting the password for your ATT.net account. That will refresh your account, and may allow it to get synched up with Outlook.
  • If that doesn’t work, log in to your old SBCglobal email at ATT.net and delete some of those 26,000 emails. From there, attempt resynching with Outlook, and see if you are able to get the ATT.net account linked afterward.

Please let us know how it goes @mikeyd1961.

 

Genevieve, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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5 Messages

a month ago

I have tried all of this and nothing seems to work.  I can not figure out why my outlook email will net connect to the ATT email server.

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