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GraselGraphics's profile

Contributor

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1 Message

Wed, Aug 10, 2016 1:25 PM

Sent emails stuck in drafts, then sending, but without the attachment

I have been having issues with sending some emails with attachments. It does not happen all the time, and is quite random. I compose my message. I attach one or more images, (happens whether one or more) and wait until the files are attached. I hit send. The email goes to drafts for a short time. Then it finally sends, but without the images. (but the message is still in the drafts folder) I can type out the message again and resend with the attachments and they send fine. (So it's not a file size issue) The problem is that unless I am going into the drafts folder after every message I send, I don't catch the problem right away, and  tell clients "see attached" and there is nothing attached. That's embarassing. Then I have to appologize and send a second email. Please help!

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ms_unicorn

Former Employee

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4.9K Messages

5 y ago

Hello, @GraselGraphics!

 

Thanks for posting. Are you using an e-mail client such as Outlook? If you're accessing your e-mail via your browser, have you tried clearing your cookies?

 

You may be able to find some helpful information at the link below.

 

E-mail Support

 

-Mariana

 

 

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