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New Member

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2 Messages

Fri, Sep 25, 2020 3:51 PM

scam

Clicked on email saying att.net service was changing, and now my bellsouth.net email isn't working.  I was able to change my password, but all incoming emails go directly to trash.  Any remedy for this?

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sandblaster

ACE - Expert

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43.3K Messages

a month ago

The scammer likely set up a rule to automatically delete incoming email. You need to carefully check any emails received since then for any password reset notifications of other accounts.

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Brand User
ATTHelp

Community Support

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137.2K Messages

a month ago

We're happy to help, @karenll1.

 

Try refreshing your email account by using our email troubleshooting guide.

 

The section titled Email Not Going Where It Is Supposed To? is the best place to start. We also suggest following these steps as well:

  • Clear Cache and Cookies

  • Update Your Browser

  • Test signing in to your webmail using another browser

  • Disable browser tools or add-ons

  • Disable your firewall

  • Enable Adobe Flash Player 

  • Make sure Java is up-to-date

We hope this helps! Be sure to let us know how it went.

 

Aminah, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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2 Messages

a month ago

Thank you for your help - there was a filter placed on the incoming email - issue resolved!

 

Brand User
ATTHelp

Community Support

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137.2K Messages

a month ago

@karenll1

 

We're glad everything is sorted out!

 

Thank you for reaching out to the AT&T Community Forums team!

If you need help with anything else, we'll be here.

 

Aminah, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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