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1 Message

Mon, Apr 10, 2017 8:59 PM

SBCGlobal.net email

I am trying to help a friend with an SBCGlobal.net email account.

She still uses an old SBCGlobal website to access mail and I can't find a way to import addresses or create groups using that site.  I know how to do it with the ATT Yahoo email website. She now has ATT for internet but wants to keep the sbcglobal email address.

Can she use the ATT Yahoo site to log in using her old email address and password?

 

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ATTHelp

New Member

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121.1K Messages

3 years ago

Hi @FriscoJim,

 

Yes, your friend can use her SBCGlobal.net email to login the ATT Yahoo website using her current password information. Let us know if you have any additional questions.

 

For more information, check out our bellsouth.net/ sbcglobal email article. It goes over how to access your free email, password resets for free email, and login issues. 

 

-ATTU-verseCare

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
tbick

Tutor

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8 Messages

3 years ago

I have seen a couple articles that say sbcglobal.net address will not work anymore because of ATT & Yahoo split?

I can't find info on what needs to be done to continue to be able to access email. Any help ?
babicka

Mentor

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43 Messages

3 years ago

@tbick

I'm sure you have already figured it out by now, but my understanding is that your sbcglobal.net email should still work as it has previously.  Emails that I have received from AT&T have specifically stated that there will be no change to how your AT&T related email works. My sbcglobal.net email still works and is still routed through Yahoo! mail, even when I log in through att.net. In addition, the following article (partial quote that is related to email is included) also confirms that our email should continue to work. 

It would have been nice if they had specifically explained that Yahoo! mail would still be handling our email, as it has been for years.  Perhaps that will change sometime in the future, but it still works that way now.

Changes to Yahoo access for AT&T customers
https://www.att.com/esupport/article.html#!/email-support/KM1181338
...You will continue to have full access to your current AT&T email (att.net, sbcglobal.net, bellsouth.net, etc.) as these are part of the AT&T family and not owned by Yahoo. You will always be able to access your AT&T email from att.net.




Tutor

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1 Message

3 years ago

I followed ATT's information to the letter on how to unmerge and ATT took my sbcglobal email completely away. I've had that email for 25 years and lost vital information I had saved in my folders. Now they say they can't get it back and I cannot unmerge my yahoo account from ATT. So be very careful when you try to unmerge or ATT will demolish your email!

Contributor

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1 Message

3 years ago

My sbcglobal.net email has stopped and I can't even log in. How do I fix this and gain access to my emails?

Contributor

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1 Message

3 years ago

Any help on this to date? same problem here.

Tutor

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2 Messages

3 years ago

Why won't my sbcglobal account send or reply to emails? It leeps failing. Is there someone I can talk to about this?

Teacher

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21 Messages

3 years ago

It seems many people started having this issue last month. I have been on phone over 8 hours with support and 3 hours in person in the store.  No one has helped yet.  In fact, they are all giving me the run around.  I am currently looking for a new provider, but still I don't want to lose the emails in folders I have saved for over 20 years either!  ATT please help!  

Contributor

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1 Message

3 years ago

I heave suddenly lost my sbcglobal email and cannot retrieve it. I have tried on different computers but no luck. I no longer have ATT and they keep referring me to their site. Can anyone help with this as I have important places and people tied to this account. 

Popi60601

Tutor

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6 Messages

2 years ago

But what happens to the yahoo accounts? Yahoo switched off their servers and state that ATT has the contractual obligation to support us. I can not get to any of my emails or folders 

Contributor

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2 Messages

2 years ago

I haven't did anything that I know of to merge or unmerge emails. When I checked my email account I had lost all past messages for years and all the conacts were missing.  Who do I call to insure I can continue to use the email sbcglobal.net?

Dipper2

Teacher

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10 Messages

2 years ago

I haven't been able to access @sbcglobal.net email since 12/20/17.  Numerous calls to att support have not restored access to email.  Att also referred me to Yahoo reporting Yahoo had to fix things on their end.  Yahoo set me back to Att.  Went through trouble shooting with Att support for the 10th time with the same results, no access.  They report they have a problem with the site.  Again waiting on a call back from support to restore access to sbcglobal.net email.  I have started the process to move to new non att email account.  With 20 years of email contacts with the same address, moving all over to new address is going to be difficult.  But haven't had any success with ATT.  Probably going to get end my ATT accounts at the end of the contract if my email is not restored soon. 

Tutor

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1 Message

2 years ago

I haven't been able to access @swbell.net.net email since Mar 19,.2018  Numerous calls to att support have not restored access to email.  Att also referred me to Yahoo reporting Yahoo had to fix things on their end.  Yahoo set me back to Att.  Went through trouble shooting with Att support for the 10th time with the same results, no access.  They report they have a problem with the site.  Again waiting on a call back from support to restore access to sbcglobal.net email.  I have started the process to move to new non att email account.  With 20 years of email contacts with the same address, moving all over to new address is going to be difficult.  But haven't had any success with ATT.  Probably going to get end my ATT accounts at the end of the contract if my email is not restored soon. I have 8 numbers with ATT. Grrrr

Tutor

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1 Message

2 years ago

I too experienced the same thing and this is very frustrating.  There was no warning about losing info when accepting the updates to merge.  I had passwords and contacts on there for years that I no longer can access.  This is completely unacceptable.  

Tutor

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5 Messages

2 years ago

Same problem here as MikeBerglund and Dipper2 stated, I have an att.net email account that will POP but my sbcglobal.net email account has not worked with POP or IMAP since March 18. AT&T has always farmed our email out to Yahoo, now Yahoo is in the process of being bought by Verizon. This means our AT&T email is now in the hands of AT&T's main competitor. Hello?... does anyone at AT&T actually care that this is NOT okay? To sweeten this debacle even further, Yahoo has just announced that they are going to begin reading and data collecting our emails.

If AT&T does NOT think this is going to affect their internet customer retention rates they are in for a big surprise. Do the math. I cannot access my main email account that I pay AT&T good money for through any mail client. This is completely unacceptable and this issue is now over a month old.

UPDATE - As of today (for now) I can once again POP both my att.net and sbcglobal.net accounts, and SMTP (sometimes) on my att.net accounts but not at all on my sbcglobal.net accounts.