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New Member

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6 Messages

Mon, May 11, 2020 5:05 PM

sbcglobal.net email access via Outlook

Main problem: I cannot access my sbcglobal.net email address via Outlook. It worked just fine until May 9th, 2020. But stopped completely starting May 10th, 2020. Things I did / verify:

1. Access the address via web - Works fine (that means user + password are correct)

2. Verified the POP3 + SMTP + ports as per https://sbcglobalpasswordesupport.freshdesk.com/support/solutions/articles/42000027682-sbcglobal-email-settings-att-sbcglobal-net-pop3-imap-smtp-settings-2018 - Everything correct. (checked other links, same info)

3. Hit "Test Account Settings" in Outlook: Most of the time I get a "Server Interrupted ..." message; sometime "connected to server but server did not respond"

Note: Every time I hit "Test account Settings" an email comes into my Inbox (checked via web) from "Microsoft Office Outlook Test Message" for "... testing the settings for your POP3 account."

4. I did check above items using two different wireless IPs and one Hotspot (to change the provider) - NO difference.

Can anyone tell me what is the problem? Maybe a tricky setting I am not aware? Does anything changed on the ATT / Yahoo servers recently?

(Clearly is not the internet provider. And clearly not the settings.)

NOTE: While the link above has very good information (content & presentation), it is a SCAMMERS WEBSITE. And so is the phone number they list **********) DO NOT CALL!

Thank you!

Val

Responses

Brand User
ATTHelp

Community Support

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155K Messages

1 y ago

Hey @vursu,

 

We'd like to help with your Email client settings. We recommend double-checking your settings using our direct support article: Set Up or Update AT&T Email.

 

Let us know if this helps.

 

 

Max, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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6 Messages

I did check this article before and followed all instructions. Nothing.

The only thing I didn't do is the "secure mail key". Not sure if it mandatory or not. If it is ... can we opt-out?

Thank you for looking into it!

Val

Brand User
ATTHelp

Community Support

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155K Messages

The secure mail key is not necessary. It does add additional security features. Are you receiving any kind of error code? Have you tried using the Email client on a different device?

 

Look forward to hearing from you.

 

 

Max, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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6 Messages

Little bit late with my reply.

Answer: No, I did not try to use a different client or computer.

Outlook is sill not connected. This is the status:

Settings Server POP3 / SMTP - inbound.att.net / outbound.att.net

Settings ports POP3 / SMTP - 995 + SSL / 465 + SSL

Password OK - I can check emails in the browser.

In "Internet Email Settins" I click "Test Account Settings". Results:

Establish network connection - Completed

Find outgoing mail server (SMTP) - Completed

Send test email message - Completed

Find incoming mail server (POP3) - FAILED - No specific error code. Message says "Outlook could not connect to the incoming mail server POP3.

Outlook Send / Receive Taks: Sending - Completed; Receiving - Errors

Outlook Send / Receive message: Receiving reported error 0x800CC0F (Connection to the server was interrupted.)

I tried different server settings: pop.att.yahoo.com / smtp.att.yahoo.com. Same results.

Over the weekend, at one point, I received the following message (for "Test Acc Settings"):

Connected ... but the server took too long to respond (or something very close; I can not reproduce the response right now)

As I mentioned, every time I hit "Test Acc Settings" an email comes to my Inbox (monitored in the browser). Clearly the Sending part works.

>>I've sent an email from Outlook to another email address and it works!<<

It's just the receiving / POP3 part that I have problems.

The only thing I forgot to mention: This is an older Win XP machine that I keep for Outlook and some programs that don't run in newer versions of Windows. Can it be some updated protocol?

Thank you!

Val

New Member

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3 Messages

7 m ago

I just had the same problem. Had to update sbcglobal.net password via yahoo mail but then lost outlook connectivity. Here is the solution


Go to att.com/olam

Sign-in -in using current user & password

Go to Profile

Go to Sign-in Info

Go to Secure mail key

Setup new secure mail key which

    will give you a long password

Use it as your outlook password

Set outlook for POP3

      inbound.att.net with 995 SSL

      outbound.att.net with 465 SSL.

Then use your user ID with the secure

       key as the password

New Member

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6 Messages

7 m ago

Thank you for info!

I will try it this weekend.

Val

New Member

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3 Messages

6 m ago

Val,

Very thorough approach you had written out.  Is it working now?  What was the final solution?  I have two separate PCs with this problem at the moment.

John

New Member

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3 Messages

6 m ago

Yes working fine no further issues

New Member

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3 Messages

6 m ago

many thanks!  Just went thru your process.....and I am finally up with outlook.  your solution should be duplicated over all the forums!

New Member

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6 Messages

5 m ago

I am still struggling...

After my old XP didn't want to connect to ATT server I started to check my emails online. But I didn't and still don't like it. So, at one point (before timbrundle16 added his solution), I did set up my work laptop to connect to ATT (new Outlook account, in addition to my work email). Everything worked great!

Later on I got the message from timbrundle16, tried it (about one month later) and it did NOT work for me. Since I never have enough time, I decided to re-check it later.

At one point, my work laptop (Windows 10, Office 2016) started to behave exactly the same like my old XP! Connection error, etc.

I'll try again your procedure.

(I am a little bit confused: I don't work in IT but I am really good with computers. What did I do wrong?)

Val

New Member

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6 Messages

5 m ago

Update:

I just used above procedure on my work laptop and IT WORKED! (as I mentioned, W10, Office 2016) So, YES, the solution was to use a secure key.

Important: Now, I can use Outlook with the secure key (as a password). It does NOT work with my normal password (that I use online).

Notes:

I used above procedure for the secure key but I didn't use the server settings as indicated (POP3 ...). Instead I kept the settings that I had originally (not sure who / why / how they were this way). Below, you have the settings I had and worked for me:

Incoming mail:

Server - imap.mail.yahoo.com; Port - 993; Encryption SSL/TLS; SPA - NOT checked!

Outgoing mail:

Server - smtp.mail.yahoo.com; Port - 465; Encryption SSL/TLS; SPA - NOT checked! SMTP server requires authentication - CHECKED!

I will try the solution (again) on my XP computer and post the result.

Thank you for help!

Val

New Member

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3 Messages

5 m ago

Yes.  I needed the secure key solution with a laptop and also with a desktop.  Both had outlook 2010 and windows 10.  For my cellphone and tablet on android, neither required a change in password for email.  ONLY required for outlook.

New Member

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3 Messages

5 m ago

Val,

I’m glad it helped. Some accounts work better using IMAP while older accounts like mine are better using POP3. Same goes for the computer itself. Either POP3 or IMAP using the secure key should work. Not had any issues with mine since making the changes

Vr

Tim

New Member

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1 Message

5 m ago

I have two accounts with att.net - one works and the other stopped about 12/1/20.  I use Windows Mail under Windows 7.  I believe we corrupted the one email by trying to log in several times and trying to change password.  Now I cannot get to the 2nd account.  The system rewrites the working email over the non-working email entry.  I've been advised by Geek Squad that we need to talk with ATT and get password changed as the system won't allow a change at this point.  I cannot find a number to call and reach anyone who can help or redirect me.  Advise please and thank you in advance.

New Member

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1 Message

4 m ago

Had the same problem for the last month, which was solved after viewing timbrundle16's post and creating a secure mail key from AT&T and restarting Outlook.  Inbox immediately filled up, none of the other POP3 changes were necessary.  Thanks timbrundle16!

New Member

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1 Message

4 m ago

For a phone number to AT&T's help desk, try using 1-800-288-2020 which is on their website. Their chat robot is totally useless!  

I'm having a similar problem here, just started 19Jan2021 when I rotated my password. Don't know what they changed, but some advance notice from AT&T, Yahoo, or Verizon would have been nice. Yahoo insisted that I had to add their security verification number texted to my cellphone before I could change the password. Then the verification password texts got out of sync with my changes, the mail bot decided that the latest Firefox browser 84.0.2 is obsolete and technically not usable for web access.  It all crashed and burned, including access from my 5 PCs and smartphone. 

Now these pages tell me to add a GMail account with my sbcglobal.net email address, but I already have an independent GMail account that must stay completely separate for security reasons.

Contributor

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2 Messages

3 m ago

I  have one that will receive on outlook and none will send out  one has secure key one does not.  This is a total mess and I called and they were to call me back from Philippian area never heard when I called local again they could  not help me with third party I had to use ATT or yahoo.   None of them sends and recieves  even tried gmail and some worked awhile not now.  my orginal outlook have not heard anything in 10 days today I get email but still can not send out.  I hate when they think they are helping and some of us are not tech people and older.  if it ever gets straightened out I will go to another provider for sure

New Member

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1 Message

2 m ago

Thanks to those who discovered this process.  I was having a problem with my wife's sbcglobal email not connecting through IMAP both on her iPhone and in Outlook on our laptop.  This thread really helped as I was able to create a secure mail key and use that in the iPhone and Outlook settings when it prompted for a password.  It didn't want the actual email password.  The irony is that another sbcglobal account that she uses on the same iPhone and Outlook was unaffected.  But that will probably not sync someday in the future.  One mistake I made was copying the secure key and getting the sbcglobal account running in Outlook on the laptop first.  I copied and pasted it.  But when I went back to find it again for the iPhone, I had to create a new one, which meant having to insert that one into the Outlook accout again...they both have to be the same secure key.  Lesson learned.  Thanks again for the help through these posts.  FB

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