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Contributor

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3 Messages

Tue, Jan 2, 2018 5:43 PM

sbcglobal.net address is no longer receiving mail

My yahoo.com email address is still properly receiving email, but my sbcglobal.net address does not seem to be associated with the yahoo account anymore.  I had been receiving emails at the sbc address up until 12/29/17, but have not received on at that address since.  I've also tried logging into the sbc account from the start.att.net account, but it just bounces me to my yahoo account.

 

I've tried sending email to both the yahoo and sbcglobal email addresses from a third address.  The yahoo addressed emails are coming through, but the sbcglobal addressed emails are not.

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Brand User
ATTHelp

New Member

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120.1K Messages

2 years ago

Hello @rjh144,


My name is Kayleigh, and I’m here to help you with your email issues.  I know how vital your email address is in your day to day life, and what kind of problems can be cause by losing access to anything.  Here is some information on what’s going on.


The reason that this is happening is because we are in the process of separating quite a few of our internal systems from Yahoo.  We can confirm that your emails are safe, and currently stored by Yahoo. I strongly recommend clicking here for more information about what our split means for you, and how to recover your lost emails. Thank you very much.


Kayleigh, AT&T social Media Specialist


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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Accepted Solution

Official Solution

_xyzzy_

ACE - Expert

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15K Messages

2 years ago

Recheck the app's sever settings.  It's obvious there;'s a problem on the app side since, as you stated, all the other clients and webmail are working ok.

 

One thing you should consider however is to change the password setting in all the clients to a secure mail key.  Read this (which includes a link to how to create a secure mail key).

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
DenaC17

Teacher

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21 Messages

2 years ago

After you log in, you can toggle between the two accounts.

 

There is a home icon and then your name.  When you hover over your name, you'll see both emails.  The sbcglobal account is empty before 12/29 and the Yahoo account will have all your old emails.

This isn't obvious, nor is it in any of the support pages that I've looked at.email.JPG

Teacher

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10 Messages

2 years ago

Kayleigh,
You seem to be about the only AT&T person I've seen on all these threads that has any idea what's going on here.

The document you linked to for an explanation was very good and should have been prominently pushed out with the warnings about the unmerge. Most info simply said there would be no problem, which is a big fat lie, as we are now seeing.

Here is what I see as the MAJOR thorn in the side for all us dealing with it.

AT&T pushed all old email to the Yahoo account and new email to the new att account. This may be fine for folks that use (and give out to others) their yahoo account name, but it is disasterous to those that just use their att account instead. There SHOULD HAVE BEEN an option for the user as to which way they wanted it to go, OR, you could have just duplicated the entire old structure & emails into the new att account. The user could easily then choose which they wanted to use, maybe both, and then bulk delete from the account(s) as needed for their own situation.

Contributor

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3 Messages

2 years ago

Thanks for this note.  I happened upon this information while on hold with ATT tech support.  Interestingly, the tech support team told me I had to call Yahoo for support.  It would have been smart of ATT to push this information out to its potentially impacted customers and to share this with the tech support team.

 

Thank you very much for posting

DenaC17

Teacher

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21 Messages

2 years ago

I completely agree.  I don't know why this information isn't published anywhere and why we weren't notified. 
This entire switch has been handled very poorly. 

Brand User
ATTHelp

New Member

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120.1K Messages

2 years ago

Thank you for getting back to me @rjh144,


I agree that this could have been handled better, and we had been working with Yahoo to make sure that this transition would be more seamless than it ended up being.  I still recommend Yahoo if nothing in the post I provided you works, since AT&T email accounts are still hosted on their servers.  In the meantime, I would like to thank you, as well as @DenaC17, @joetomberlin, and everyone else for being so patient with us.


Kayleigh, AT&T social Media Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Shrilurk

Teacher

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23 Messages

2 years ago


 

IPhone 6 - this just started two days ago. Outlook emails from sbcglobal not coming in on either iPhone or IPad. Comcast account no problem on iPhone and IPad. Outlook mail on PC no problem. After several trouble shooting attempts i.e. reset settings, deleting the account and setting...what is happening, what is the fix please?
 
 

 

 
 

Contributor

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1 Message

2 years ago

We can't login to our sbclgobal.net emails that we have since 2003.

Please advise. We are losing business because of this and we need it solved as soon as possible. 

Contributor

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3 Messages

2 years ago

On October 10th of 2018 my Gmail app stopped being able to receive or send through my SBCglobal.net email. I downloaded the Yahoo email app and it works fine. I can also get my emails with Outlook on my desktop, or by going to the AT&T web site. What caused this?

Contributor

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3 Messages

2 years ago

I can check the server settings. I tried the secure email key a couple weeks ago on the Gmail app, but it did not help. On Gmail I enter my username and password, then agree to the terms, and then I get a screen that has an error #404 not found in server. However I get a AT&T email that a new device signed on. Very strange.

Sent from Yahoo Mail on Android
_xyzzy_

ACE - Expert

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15K Messages

2 years ago

I tried the secure email key a couple weeks ago on the Gmail app, but it did not help. On Gmail I enter my username and password, then agree to the terms, and then I get a screen that has an error #404 not found in server.

Wait.  When you said "Gmail app" I thought you were referring to an email client app (e.g., Thunderbird, Outlook, mobile email client apps, etc.).  The behavior you are describing, i.e., logging in, agreeing to the OATH (?) terms, 404 not found) sounds like you are using a browser trying to access the webmail except there is no such thing as a gmail browser.  So you got me confused.Is there such thing a as a gmail app that actually is an email client?

 

If it is a browser the secure mail key is for email client apps only, not for browser webmail access.  To repeat, for browsers the server settings info and the secure mail key do not apply.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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3 Messages

2 years ago

I was using the Gmail app on my Android phone.

Contributor

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2 Messages

2 years ago

My att.net e-mail address that Covad routed to Yahoo mail long ago is no longer accessible on Yahoo and no longer downloads to my computer based email on Live Mail.  I no longer have an e-mail account with att per se. 

Yahoo says they don’t service att.net accounts anymore and att says I don’t have an account with them for email. I do have att mobility and long distance. 

Where are my emails going now? How do I access them? 

HELP! 

 

Contributor

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2 Messages

a year ago

I cannot receive emails on either of our iPhones and our laptop, I have an sbcglobal.net address. I have re-entered both User ID and password (tried old passwords as well). Yahoo has been the server. The message shown states invalid ID; one time we got as far as asked security questions, and the answers we have(written/recorded) did not agree. My husband has been asked numerous times in the past on the iPhone to reset the password and always use the same method. It's been 4 days since receiving our last email on Monday 1/14. This has created a huge problem, my company has just been sold and everything is going electronic and I can't get any info for setting anything up with the new company within the time/schedule they've provided me. Please help, what is going on?