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1 Message

Wed, Jul 22, 2020 9:26 AM

Real address or a scam?

Hello, in the last couple of days I have been getting emails from this email address   [email scrubbed]

Emails were all about me opening an account ( that I didn’t open ) and they weren’t using my name. I don’t know if it’s a scam, or someone has accidentally used my email address for opening an account.



Community Support


172.4K Messages

1 y ago

Thank you for reaching out about your email being used on another account @Simona!


It is possible someone may have accidentally placed the wrong email on the account. The best thing to do is delete them. Once the customer of the account calls in, we will see the email hadn’t been validated on your end and we will request the customer to confirm the email address at that time.


If there is info that indicated Identity Theft, we have info on how to report accounts that do not belong to you here.


Please let us know if this helps resolve the issue!
Jessika, AT& Community Specialist

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