RBL IP unblock request and abuse_rbl@abuse-att.net is not responding

you will need to call at&t this is a customer forum not at&t

These are becoming somewhat rampant over the past month or so.

I think AT&T changed something in their blocking algorithm and it's affecting more and more servers. But they did not anticipate the increase in false-positives from this and do not have adequate staff ready to handle requests sent to abuse_rbl@abuse-att.net.

This IP address does not appear to be on any reputable public blacklists, much like my experience, AT&T just seems to be blocking IPs for no apparent reason.

I can tell you that you will eventually get a response - or at least I finally did. But you may have to keep badgering them to respond to you.

It's really frustrating, as someone that works with administrating email servers, I know how stupid it can be to depend on users sending raw reports to an email address. I'm sure abuse_rbl@abuse-att.net gets all kinds of emails, some spam, some not, some legitimate requests for delisting, some not... how does AT&T pick out the legitimate delisting requests? I better solution - in my opinion - would be to have a web form available where users can input specific information concerning the block (such as the IP address AT&T is blocking) and then administrators would have a way to distinguish legitimate requests from non-legitimate requests.

But since that's not what AT&T is doing... you just have to keep sending requests to abuse_rbl@abuse-att.net and hoping that someone reads the message instead of deleting it as spam or non-legitimate.

We're here to help, @deokki_kim.

We do not compile an internal blacklist, so if your server shows on any 3rd party blacklist it will possibly be blocked by our email servers.

The IP that you provided came back blacklisted on two services through this email blacklist check. 

We suggest that you contact your server administrators to get the website retested and removed from the blacklist.

If you have any questions in the future, feel free to contact us.

Thank you for contacting AT&T.

Marc, AT&T Community Specialist

@ATTHelp  I am also having these issues with ATT blocking my IP. I have sent many of the kickback emails to abuse_rbl@abuse-att.net but I have yet to get a response to any of them. It's been more than 48 hrs. My IP is 96.81.15.140 and is not on any blacklist. If you can help me in any way, I would greatly appreciate it. My clients are unable to email anyone that uses an ATT mailbox. 

@mwgarner , obviously your IP is on a blacklist: AT&T's internal one, ATTHelp's denial of that fact not withstanding.

That e-mail address is the only channel AT&T provides for reporting this issue.  I'm sure that mailbox is not monitored 24x7 (more likely 5x8, not including holidays), so I'd expect you have at least 20 more hours to wait before they even see it.  

When you write, be sure to include any information about your commitment and efforts to prevent the sending of SPAM through your server.

Hey @JefferMC, thanks for responding. So the first kickback I got was back on the 14th. I agree, it does appear ATT has an internal blacklist, even know @ATTHelp says they do not. I've gone out of my way to ensure my servers are not used for SPAM and I've also checked to see if I'm on any of the popular global blacklists and according to MXtoolbox, and my IP is not listed.  Seems all I can do is to keep forwarding the kickback emails in hopes one will be seen. I'm sure that the mailbox gets many.  

Did you ever get a resolution on this? I am having the same problem.

Hello @brianemwd,

It is observed that this comment has been posted a couple of times across posts. Repeated comments will be removed.

Regards,
AT&T Moderator

Another person with the same problem here.. Digital Ocean user. Website is for a Boy Scout troop. 

We have SPF, DKIM and DMARC set up in the DNS for our mail server.

Checking on MxToolbox our IP address is not on any of the listed blacklists.

I already sent an email to: abuse_rbl@abuse-att.net

I just went through this a month ago with AT&T and eventually it got unblocked.

They must have their own blacklist and I don't understand what we are doing to get on it. All the recipients of our website and mailman generated emails are people that want to get those emails. We are not relaying spam from any other source and our server is not compromised.

I think we are guilty by association simply because we have a DO IP address.

It is really frustrating to have to keep fighting this.

DO / AT&T get your stuff in order and stop inflicting pain on your paying customers.

Yes, AT&T does have their own blacklist (even though I know support denies this).  Yes, they can, and will, blacklist an address block.

I seriously doubt they're "inflicting pain" on anyone without what they believe is good reason.  If you only own one or two DO IP's, be sure to mention that in your next e-mail to the abuse e-mail that others in the same block may be bad actors but to please not include you.  If you have a block, mention your whole block.