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Need to update email settings?

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Sat, Mar 14, 2020 10:09 PM

Old account password issue

My father uses an account and cannot access his email using his password. He doesn’t have a backup password, so how can he access his account? I don’t know if he ever set security questions, and I’m not sure if his cell phone is linked with the account.

How can he reset his password and how can he access his email account?



Community Support


176.5K Messages

2 y ago

Hey, @Max1234, let's see if we can get your father back into his account!


Does your father not remember the password, or is it correct but not accepting it? We'd recommend checking out our Forgot Your myAT&T Password? page to see if you can get it reset.


Let us know if this helps!


Ramses, AT&T Community Specialist

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