AT&T Community Forums

Not receiving FB password reset emails

I have been trying to recover my FB password for a couple of months now. FB logs show the password reset email is being sent, but nothing is arriving on my end - not into my Inbox, not in Spam, not in Junk. Contacting FB is impossible, and none of the "solutions" I've seen here so far have been of any help.

Responses

ATTHelp

Community Support

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231.2K Messages

3 years ago

Hi, @EmmB, we're happy to help!

Are you only having this problem with Facebook? If so, it could be due to your account settings. Please follow the steps from their support page to make sure that you're receiving email related to your account:

Open Facebook App
Click Facebook menu button
Scroll down and select Settings
Scroll down and select Notification Settings
Scroll down and select Email
From here, you can choose the appropriate settings to receive email about your account

Let us know if this helped or if you require further assistance.

Aminah, AT&T Community Specialist

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EmmB

New Member

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3 Messages

3 years ago

All my settings are set correctly, and I never encountered this problem until about a month ago. The emails are being sent by FB to my Bellsouth account. Somewhere between being sent by FB and landing in my inbox, they are disappearing.

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ATTHelp

Community Support

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231.2K Messages

3 years ago

Hi, @EmmB.

Are you trying to view these emails in an email client or are you using a web browser to view your emails?

Let us know more information, so we can better assist you.

Marc, AT&T Community Specialist

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EmmB

New Member

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3 Messages

3 years ago

I have tried both ways to view my email. The recovery email was not in my inbox either way.

I managed to find a workaround to salvage my FB password, but I had to change the associated email address in order to finally receive correspondence from them again. With the new non-AT&T email address, everything is working fine.

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