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J

New Member

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1 Message

Thu, Aug 13, 2020 2:18 PM

not receiving email from Facebook

For some reason, emails from security at facebookmail dot com are not arriving to my at&t account.  Facebook shows the emails are being sent, but the emails are not showing up.  This is causing a big problem for me.  Really hope to get a solution.  I've reviewed the spam folders , email filters, etc.  Up until May, things were fine with this, but now, a few months later, there is this problem.  Really need your help, AT&T.

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Brand User
ATTHelp

Community Support

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133.6K Messages

a month ago

We would be happy to help you with your email issue @Joshua8888!

 

If it is only Facebook that you are not getting emails from, you may see if this is an issue caused by a Facebook setting.

 

Information from the Facebook support page:

  1. Open Facebook App
  2. Click Facebook menu button
  3. Scroll down and select Settings
  4. Scroll down and select Notification Settings
  5. Scroll down and select Email
  6. From here, you can adjust to receive emails about your account

Please let us know if this helps resolve the issue!
 
Jessika, AT&T Community Specialist

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