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2 Messages

Fri, Nov 27, 2020 1:29 PM

Not Receiving Confirmation Code Emails from Facebook

Hello, I am trying to set up a new iPad for my mom and she needs her Facebook password to do so. The issue is that her recently deceased husband knew the Facebook password and didn't share it before his death. It is set up just fine on their old iPad with which they accessed their shared Facebook account. She has access to their shared email address with att.net, but the password reset confirmation emails from Facebook never hit their email account. Why can't their email account receive critical emails from Facebook that are required for her to reset her Facebook password? Any assistance you can provide is greatly appreciated.

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New Member

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2 Messages

2 months ago

Also, they have no filters set up. These emails do not appear in their spam folder. Their Facebook email notification settings are set to receive all. They also receive post updates from Facebook, but critically not the confirmation code emails required for her to reset her password.

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