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Fri, Jan 24, 2020 6:45 PM

Not Found on Accelerator

Today I woke up to find I was not receiving my email. When I try t o log in, I get this message: "Not Found on Accelerator. Description: Your request on the specified host was not found. Check the location and try again." I get this message on all my devices, I have a PC, an Android phone, two Android tablets. I use Outlook for my email client on both the PC and the Android devices. I try to download my mail and I am told to re-log in, when I try I get this message, on each device. Then I tried to access my email account via the web. I would go to the website with chrome and try to log into an account and, again, I get this message. When I Googled it, I found this problem had last occurred in July 2019, so it is a repeat. I am sure I am not the only one with this problem, please help us.

Thank you,

John Waller


Brand User

Community Support


140.3K Messages

10 months ago

We're happy to see what we can do for you, @John_Waller.


Start by troubleshooting your email account with our article on Email, Mail Client, Website & Features Troubleshooting.

Begin with the section titled WebMail and Features Troubleshooting.

Give that a try and let us know if you require further assistance.


Thank you for reaching out.


Aminah, AT&T Community Specialist

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