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Fri, Jan 24, 2020 6:45 PM

Not Found on Accelerator

Today I woke up to find I was not receiving my email. When I try t o log in, I get this message: "Not Found on Accelerator. Description: Your request on the specified host was not found. Check the location and try again." I get this message on all my devices, I have a PC, an Android phone, two Android tablets. I use Outlook for my email client on both the PC and the Android devices. I try to download my mail and I am told to re-log in, when I try I get this message, on each device. Then I tried to access my email account via the web. I would go to the website with chrome and try to log into an account and, again, I get this message. When I Googled it, I found this problem had last occurred in July 2019, so it is a repeat. I am sure I am not the only one with this problem, please help us.

Thank you,

John Waller


Brand User

Community Support


136.4K Messages

9 months ago

We're happy to see what we can do for you, @John_Waller.


Start by troubleshooting your email account with our article on Email, Mail Client, Website & Features Troubleshooting.

Begin with the section titled WebMail and Features Troubleshooting.

Give that a try and let us know if you require further assistance.


Thank you for reaching out.


Aminah, AT&T Community Specialist

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