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Contributor

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3 Messages

Tue, Jun 25, 2019 2:37 PM

Not Found on Accelerator Error

I'm unable to get into my email.  This has been an issue since 6/20.  After I log in with my userid and password (everthing looks fine) when I click on my mail I get a "Not found on Accelerator" error.  I thought perhaps it was something on my laptop but I've tried logging in from several different PCs and get the same error.  I know that it's related to my email account and not a software issue.  I need to get to my email after 5 days and have been unsuccessful in getting any help from the att website.

 

Responses

Brand User
ATTHelp

Administrator

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113.6K Messages

9 months ago

Hi @llalli!

We'd love to help you get signed into your email!

What browser are you using? We suggest that you clear cache, browsing history and cookies on your device and then try using another browser.


You can also try to Reset your Email Password using myAT&T and let us know if that helps!


Yetty, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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3 Messages

WHY IS THIS STILL HAPPENING SIX MONTHS LATER? I CANNOT GET INTO MY AT&T E-MAIL. I've done the following 1. Used Firefox 2. Used IE 3. Cleared Cache and Cookies 4. Updated Java 5. Updated Flash 6. Rebooted NO LUCK. WHY? Don't tell me to try Edge or Chrome. The browser is not the issue

Contributor

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3 Messages

9 months ago

I'm using Google Chrome as my browser.  I cleared history, cache and cookies as you suggested.  I reset my password.  I'm still getting the same "Not Found on Accelerator" error.

Brand User
ATTHelp

Administrator

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113.6K Messages

9 months ago

Thanks for the update, @llalli!

We suggest that you try using another browser to see if that helps! Please let us know if that helps, we're still here to help!



Yetty, AT&T Community Specialist.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

 • 

3 Messages

9 months ago

Used Microsoft Edge to attempt sign in and got this message:

 

Brand User
ATTHelp

Administrator

 • 

113.6K Messages

9 months ago

Thanks for your time, @llalli!

We'd love to look into this further for you! To fully assist with this issue further, we will need to look over your email concern in more detail.

I am sending you a private message (PM) to help in this matter. Please check and reply to my message. I look forward to your response and the opportunity to help you!


Yetty, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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8 Messages

9 months ago

Same here. I was informed that unless I agree to Verizon’s “Oath “ program I will not be able to access my emails . 

Tutor

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3 Messages

9 months ago

what is the Verizon "oath" program?  for att email?

Tutor

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8 Messages

9 months ago

Yes,
It’s for email. Since Verizon purchased yahoo and AT&T subcontracted yahoo to support their email service. Verizon now wants us to give them permission to access our email content , personal identifying information , photos etc.

I believe not long ago there was a point where they were basically saying that your use of your email was permission enough.
I have read this to be the case.
However, I have the accelerator issue as well as a page that stops me from accessing my emails even through the web.

It is asking me to approve Verizon’s access. Which I have not done.
“Oath” is Verizon’s agreement page.

Contributor

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1 Message

9 months ago

O have the same issue.  So how do I agree with this "Oath"?  I cannot access my email and there is no link that I can find to the "Oath".

 

 

Tutor

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8 Messages

9 months ago

Personally, I am trying to figure out what to do with this given that AT&T hasn’t incorporated the possibility of yahoo being purchased by a competitor when they subcontracted yahoo.
I am having a hard time allowing my information to be used by Verizon.
We should all be more diligent with how we so freely offer up our personal information.
It would have been gracious of AT&T to be more transparent and have assistance in place for this transition.
The offshore AT&T tech service is most often a frustrating mess.
If I find it I will post it for you .

Tutor

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4 Messages

8 months ago

AT&T suggested responses for resolving access to AT&T/Yahoo email don't work for me. I've spent a great deal of time on the phone with tech help and on the chat portal, each time going back to square one to walk through the same procedure, each time without success. I've even had a technician call me and promise he would work on it and have it fixed by the next morning and would call me to confirm. It wasn't fixed and I never received a call. It isn't a password issue because I've changed the password multiple times without success. It isn't a browser issue, because I've used different browsers. It isn't a computer issue, because I've tried on different computers. My primary email address and other sub-account email addresses don't have this problem. It is clearly an AT&T issue, but there appears to be no one at AT&T that is able and willing to resolve what seems to me would be a simple problem.

Contributor

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2 Messages

8 months ago

I'm having the same issue did you get your problem resolved?

Tutor

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4 Messages

8 months ago

Yes, it took a lot of time (days), effort, and frustration before I was finally put on a list with others for a Yahoo tech to resolve. Here’s a number I was provided to get right through: (866) 562-7219

Tutor

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8 Messages

7 months ago

Hi,
No , it’s a big issue . AT&T has no idea what to do about it.

Contributor

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2 Messages

7 months ago

I have the same problem. Spent hours on the phone with support and a specialist whose number they gave me two days ago. I was told it would be fixed by today.  I also tried 2 different passwords with them for 2 different hosts, so am confused as to which is now the new password. O prefer Chrome if that helps.

 

Thanks,

Kathleen

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