NEW CUSTOMER FROM BRIGHTHOUSE; HORRIBLE CUSTOMER SERVICE WITH AT&T U VERSE
Former Bright House customer for 10 plus years, just switched to AT&T U-Verse and Direct TV and extremely un happy with customer service thus far.
Can someone give me a corporate complaint email address? I spent over an hour on the line with customer care late yesterday with a representative that barely spoke english and talked over me and was extremely rude.
I am renting a home and just moved in last weekend. I called At&T to set up new service for internet and was given a date and time frame for installation. I took the day off and waited for the technician only to have them not show up. I spent over an hour on the phone with the new order department for them to tell me that my service installation was on hold. It was on hold due to the previous tenant not handling their account balance with AT&T. I was told they tried to email me (which was false, no emails were received) to inform me of this information. So, my account was placed on hold because of a person not known to me not paying their bill. I was offered nothing to apologize for their mistake or anything to keep my account. I threatened to cancel my service and the rep interrupoted me and said, " are you going to cancel if so let me transfer you to the cancellation department ". This is how much they care about losing a brand new customer.
I regret every moving from Bright House in the first place, if At&T does not resolve these issue and offer me some type of credit for their mistaken I will be cancelling immediately.