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Teacher
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14 Messages
Thu, Jul 18, 2013 8:53 PM
My child's account has been disabled
I approved this account before the deadline - and as of today I discovered that my daughter's account has been disabled. I went into my subaccounts and re-enabled it, but I still cannot login? Anyone else? How can I expedite this and get it back or is it gone forever?
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nslanski
Tutor
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3 Messages
8 years ago
I just "fixed" my child's account - and the solution was really silly - I was going nuts with the same problem, approved the ATT parental consent and the yahoo parental consent. Then I noticed from the yahoo "manage subaccounts" area that there was no password for the affected subaccount - I created a new password and the account is now active
Now if only I could change the preferred browser language from Spanish to English..... -
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Official Solution
jbemben
Tutor
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1 Message
7 years ago
This link worked for me. I followed the directions and was skeptical about sending a message, but I did that yesterday. I received no repsonse from them, but today I opened the original email reminder's link to give Parental permission thru ATT and signed onto ATT using my email and password and it went directly to my subaccounts like MAGIC!
I had discontinued SBC's DSL years ago, but have been using the free ATT accounts since then. This worked.
Thank you Adam42Kelly!
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answermethis
Teacher
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14 Messages
8 years ago
Thanks AT&T but I was hoping to get a better response than this:
Congratulations, answermethis!
As the result of your contributions to the community, you have earned a new rank. Your new rank is Contributor.
We appreciate your efforts and hope you will continue to be an active member of the community.
Thanks!
The AT&T Community Support Team
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answermethis
Teacher
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14 Messages
8 years ago
Update: Currently on the phone (for over 28 minutes BTW) with a lovely AT&T rep named Hayley in the Philippines. She is unable to help me so gave me a # to call 866-722-9932. Listening to music.
To be continued, sadly...
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answermethis
Teacher
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14 Messages
8 years ago
Update #2: Spoke to Dominique in Indiana. She gave me another 2 #s to call - 888-362-5909 (uverse) and/or 866-562-7219. Wish me luck.
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answermethis
Teacher
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14 Messages
8 years ago
"Due to unexpected call volumes we are unable to help you at this time. Please visit help.yahoo.com and clicked on locked accounts"
OK - progress, right?
I certainly hope this helps someone else...
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answermethis
Teacher
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14 Messages
8 years ago
As the result of your contributions to the community, you have earned a new rank. Your new rank is Tutor.
yippee...
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answermethis
Teacher
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14 Messages
8 years ago
Your Incident ID is: 130718-022320
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answermethis
Teacher
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14 Messages
8 years ago
Email states:
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answermethis
Teacher
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14 Messages
8 years ago
Perhaps my daughter will turn 13 before this gets resolved and then maybe the account will reactivate itself? Still waiting to be resolved. I wonder how many more hours will need to be spent on the phone.... Why can't this be resolved via email?
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answermethis
Teacher
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14 Messages
8 years ago
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nslanski
Tutor
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3 Messages
8 years ago
I'm in the same boat - everything on my end tells me the account is enabled and the system is not waiting for any approvals.
I also was frustrated that they sent the emails about needing the approvals to the child only and not to the adult - the emails looked like phishing.
good luck and please post how you make out!
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answermethis
Teacher
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14 Messages
8 years ago
Another update... my understanding now (albeit this could all be false, but it comprises the info I have compiled) - it is becoming clear that yahoo can solve this problem, and AT&T cannot.
However, Yahoo cannot assist me until I unmerge the email account with AT&T.
AT&T is stating that they are unable to unmerge the accounts.
This is beginning to sound like the problem has no solution.
Not giving up! (I certainly hope the social media guy - who really seems like he's trying to help - isn't giving up either).
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answermethis
Teacher
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14 Messages
8 years ago
Well, I decided to start fresh. I went to AT&T.com and used the chat feature. Now granted, there is no guarantee that you will get the same person - but today? My hero's name is Jeffrey and he got my daughter's account up and running. I say, avoid the phone and use Chat from now on. I wish you luck!
[edited for privacy]
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Adam42Kelly
Tutor
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3 Messages
8 years ago
I hope this helps. https://forums.att.com/t5/Email-Internet-Security/Parental-Approval-For-Sub-Accounts/m-p/3528717#M16815
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