Teacher

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14 Messages

Thu, Jul 18, 2013 8:53 PM

My child's account has been disabled

I approved this account before the deadline - and as of today I discovered that my daughter's account has been disabled.  I went into my subaccounts and re-enabled it, but I still cannot login?  Anyone else?  How can I expedite this and get it back or is it gone forever?

Responses

Accepted Solution

Official Solution

Tutor

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3 Messages

7 years ago

I just "fixed" my child's account - and the solution was really silly - I was going nuts with the same problem, approved the ATT parental consent and the yahoo parental consent.  Then I noticed from the yahoo "manage subaccounts" area that there was no password for the affected subaccount - I created a new password and the account is now active

Now if only I could change the preferred browser language from Spanish to English..... -

Accepted Solution

Official Solution

Tutor

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1 Message

7 years ago


@Adam42Kelly wrote:

I hope this helps. https://forums.att.com/t5/Email-Internet-Security/Parental-Approval-For-Sub-Accounts/m-p/3528717#M16815


This link worked for me.  I followed the directions and was skeptical about sending a message, but I did that yesterday.  I received no repsonse from them, but today I opened the original email reminder's link to give Parental permission thru ATT and signed onto ATT using my email and password and it went directly to my subaccounts like MAGIC!

I had discontinued SBC's DSL years ago, but have been using the free ATT accounts since then.  This worked.

 

Thank you Adam42Kelly!

Teacher

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14 Messages

7 years ago

Thanks AT&T but I was hoping to get a better response than this:

 

Congratulations, answermethis!

As the result of your contributions to the community, you have earned a new rank. Your new rank is Contributor.

We appreciate your efforts and hope you will continue to be an active member of the community.

Thanks!

The AT&T Community Support Team

Teacher

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14 Messages

7 years ago

Update:  Currently on the phone (for over 28 minutes BTW) with a lovely AT&T rep named Hayley in the Philippines.  She is unable to help me so gave me a # to call 866-722-9932.  Listening to music.  

To be continued, sadly...

Teacher

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14 Messages

7 years ago

Update #2:  Spoke to Dominique in Indiana.  She gave me another 2 #s to call - 888-362-5909 (uverse) and/or 866-562-7219.  Wish me luck.

Teacher

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14 Messages

7 years ago

"Due to unexpected call volumes we are unable to help you at this time.  Please visit help.yahoo.com and clicked on locked accounts"

 

OK - progress, right?

 

I certainly hope this helps someone else...

Teacher

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14 Messages

7 years ago

As the result of your contributions to the community, you have earned a new rank. Your new rank is Tutor.

 

yippee...

Teacher

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14 Messages

7 years ago

Your Incident ID is: 130718-022320

Teacher

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14 Messages

7 years ago

Email states:

 

Right now, we're receiving a lot of requests. We're working as fast as we can, but it might take us a little bit longer than normal to respond to you.
 
Sincerely,
The Yahoo! Customer Care Team
 
answermethis asks:
 
can you define 'normal'?

Teacher

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14 Messages

7 years ago

Perhaps my daughter will turn 13 before this gets resolved and then maybe the account will reactivate itself?  Still waiting to be resolved.  I wonder how many more hours will need to be spent on the phone.... Why can't this be resolved via email?

Teacher

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14 Messages

7 years ago

Does an incident ID mean anything?

Tutor

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3 Messages

7 years ago

I'm in the same boat - everything on my end tells me the account is enabled and the system is not waiting for any approvals.

I also was frustrated that they sent the emails about needing the approvals to the child only and not to the adult - the emails looked like phishing.

good luck and please post how you make out!

Teacher

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14 Messages

7 years ago

Another update...  my understanding now (albeit this could all be false, but it comprises the info I have compiled) - it is becoming clear that yahoo can solve this problem, and AT&T cannot.  

 

However, Yahoo cannot assist me until I unmerge the email account with AT&T.

 

AT&T is stating that they are unable to unmerge the accounts.

 

This is beginning to sound like the problem has no solution.

 

Not giving up!  (I certainly hope the social media guy - who really seems like he's trying to help - isn't giving up either).

Teacher

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14 Messages

7 years ago

Well, I decided to start fresh. I went to AT&T.com and used the chat feature. Now granted, there is no guarantee that you will get the same person - but today? My hero's name is Jeffrey and he got my daughter's account up and running. I say, avoid the phone and use Chat from now on. I wish you luck!

 

[edited for privacy]