AT&T Community Forums

my at&t email password isn't recognized-I've been using the same PW for decades.

I've been using the same account sbcglobal.net for over a decade since when it was just yahoo.
Since two days ago I can't log in or receive mails on my yahoo account. And it doesn't allow me to even change my PW to a new one, it just says to call ATT. But I don't have ATT internet anymore.
I don't have an account. I want to keep my email. How can I solve this problem, and why did this happen??

Responses

ATTHelp

Community Support

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231.3K Messages

6 years ago

Hello @inyoung,

Not to worry we have you covered! To contact us in regards to your free email account utilize this Email Troubleshooting support article. Towards the bottom of the article you will see an option to chat with our Digital Assistance team under the "Free Accounts" section. They will be able to assist you with your password concerns. We hope this helps!

James C., AT&T Community Specialist

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inyoung

Contributor

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2 Messages

6 years ago

I called ATT service line and it was total waste of time.

I do not have ATT accout anymore because my building started a different internet company since a few yrs ago.
All my sbcglobal.net mails are inaccessible and that was my main email i was using. This is a crisis for me.

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Jreader

Contributor

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1 Message

6 years ago

I am experiencing the same problem. I have been on the computer for hours trying to get back into my account w/o success. I have received no replies from "chat sites", when I call listed phone numbers, they are no longer operative. What can I do next?

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IdonthinksoTim

Contributor

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2 Messages

5 years ago

I had the same thing happen 2 months ago (even though my password is automatically saved!!!) tech support had to reset it for me, and forced me to CHANGE my password! and NOW it is doing it again, not recognizing it, Why the heck is it doing this???

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