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bryanmaloney's profile

Teacher

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12 Messages

Thu, Oct 26, 2017 4:17 PM

My AT&T email has suddenly ceased working

This morning, I was successfully sending and receiving emails through my AT&T account. I suddenly now cannot open a single email. When I try a POP client, it cannot download any new emails. I have been on the phone with AT&T and get the very typical and expected AT&T shoulder shrug.

 

Why has my email stopped working? How do I fix it?

Contributor

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1 Message

4 y ago

I have this same problem and it started about 9:15 - what is AT&T doing to fix this.

 

ATTHelp

Community Support

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176K Messages

4 y ago

Hello bryanmaloney


If the problem is still occurring with no able to access your emails on your mail-client, we can get this looked into. To assist further, we need to gather more information. If you could please send us a private message by clicking here.


-Thor, AT&T Community Specialist

Contributor

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3 Messages

4 y ago

I spent 3 hours on the phone, first with AppleCare and then with 3 different tech supporters at AT&T. None could answer the question, what should all my mail settings be? Two of the AT&T people had such heavy accents I had to ask them to repeat over and over. The Apple Care fellow helped me get my email back, and the first AT&T guy restored my internet, but my setups still need help. It's my own fault for answering a phishing email, but still...

 

Separately, another phish came from someone named Sergeant Laura [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.], who wants a private email. Get rid of her, quick! I hope my mail isn't still susceptible to these bogus messages. I think being on this forum was part of the problem, so I'm going to discontinue my participation.

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