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Contributor

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3 Messages

Sat, Nov 10, 2018 8:11 PM

My att email has stopped sending or loading email.

Customer Care will not help as I no longer have an att account and cannot remember security code or single security answer from at least 15 years ago. It’s my primary account. Any ideas?

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Accepted Solution

Official Solution

Brand User
ATTHelp

New Member

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120.8K Messages

2 years ago

Hi @Anesgaard

 

Try troubleshooting your email here and let us know if it was successful.

 

Aminah, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Brand User
ATTHelp

New Member

 • 

120.8K Messages

2 years ago

Hey @Anesgaard,

 

Let us help!

 

Are you still able to sign in via att.net? Are you getting any error message?

 

We look forward to assisting further!

 

Rury, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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3 Messages

2 years ago

I have been able to change my password three times and no error
messages. I did get an email saying I have an outdated email program,
weeks ago, but I don’t think I clicked on anything. . Can’t really
remember. A att tech guy sent me an email, but it never loaded. Started
by getting only like one or two emails a day to now none in almost a week.

Contributor

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3 Messages

2 years ago

OMG, I'm so very happy!!! Yes, all my emails were filtered to go to my "archive" box. They were there all along. No one mentioned this in all my customer care phone calls. I must have used that fake email to verify and they hacked me. I just moved them to my inbox and deleted the work "failure" and my att address from the filter. Thanks you so much for this info, I'm so grateful!