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Itstom's profile

Contributor

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1 Message

Sat, Jun 24, 2017 4:32 PM

Login issues on mobile with Yahoo mail app

Trying to login to mail with the Yahoo  app on two mobile devices.  It won't recognize what I know is the correct password.  "Forgot my password " route hangs on the first screen after putting in my email address.  Had issues on desktop login but was able to get a recovery code via gmail. 

 

Any ideas? Thanks,  Tom.

ATTHelp

Community Support

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172.5K Messages

4 y ago

Hi Itstom,

Thank you for posting about your Yahoo login trouble on both the app and the webpage. Very sorry for the trouble you're having. Since AT&T does not own or support the Yahoo app, we suggest contacting Yahoo support @ https://help.yahoo.com/kb/account for additional assistance with your login issue(s). They'll be able to determine the root cause and resolve it for you. Should you have any trouble with AT&T services, apps or questions regarding such, please reach back out to us for assistance. We'll be happy to help.

Sincerely,

-ATTCustomerCare

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